Resolved When email for Never Logged In are sent?

Hello,

Are you referring to this?

No, I mean that the plugin sent email to ALL the user because at the same time I installed it, it has considered ALL the user as "Never Logged In".

That sounds really odd because that would only happen if all users have no date in the lastvisitDate.

To get back to your original question about users who go into the queue that have no lastvisitDate. The only change we have in the package we sent to you is that we check more empty dates. There is nothing else different from what you had.

So get things clear:

1. Are you saying that all your users are always considered as "Never Logged In"?
   
2. Do you still see users who are inserted by the other extension showing up in the queue?
   

1. Yes.

2. On this I could not say for now 'cause the case happen here and there (0.5-1% of all the users)

Hello,
As of now we have no clear idea on the issue and on what scenarios users are considered as "Never Logged In". We would like to test this with your user data. Please create a test site for us and turn off all email options so we can do our testing without users getting emails.

You can see Site Details updates in this reply https://rolandd.com/support/ro-users/when-email-for-never-logged-in-are-sent#reply-65786

(I don't understand why you're using this thread instead the once where the specific problem is described).

Hello,

You can see Site Details updates in this reply https://rolandd.com/support/ro-users/when-email-for-never-logged-in-are-sent#reply-65786

We need a test site where we can do our extensive testing and users wouldn't receive emails with our testing. The details sent in the reply seems to be a live site, is it ok we do our testing on the site? Also i see there is no RO Users component in the site details you sent us. May i ask if you had uninstalled the component?

(I don't understand why you're using this thread instead the once where the specific problem is described).

This entire thread is the discussion for specific problem. Each reply will be posted as a discussion in the thread and not as a reply for one specific post

Sorry, see in Optional Information in that reply (it is sufficient to go to subdomain "test".

Yer, for now is unistalled.
In test website also. So you can install the version you have to test.

Hello,
Thank you for the test site details.

1. For some reasons I am not able to connect to the database of test site. Can you please also share database login details of the test site?
2. I have installed RO Users component on test site. Please do the settings on RO Users Config page and as you had on your live site. That will help us to reproduce the issue you had on live site.
3. I would need SSH access to test site so to connect and run the cron from command line.

In Site Details

Hi,

I update the Site Details for SSH in the previous message.

Hello,
Thank you for the details. I am still having problem in connecting to server using SSH. Have sent details in the email. Please check.

Hello,

When a user is never logged in we send out the message of the type Never logged in. You can create this email under Messages.

I am unsure what you mean with your second question. Users who are never logged in, receive an email (if you setup the email) that their account is deleted and then the account is deleted.

The second question is about when the user is reminded about the fact that account will be deleted if they never logged in.

For the other option (delete user after X days) it's simpler (but not so simple in the absolute sense of word - see note**) to understand:

• user in the queue -> send first reminder (Not logged in) after x days (that you can configure) -> send second reminder (Account to be deleted) after xx days (you can configure also) -> send deletion notification (Account deleted) after deletion (that happen xxx days after the user is in the queue).

Please say me if something is not correct for this.


But I don't understand what happen if an user registers and never logged in. I understand that user is inserted in the deletion queue process. At that point, I don't understand if in this case, for "first" reminder and "second" reminder, what type of message are sent. And, Never logged in user I don't know when is sent.


**Note
Maybe, just my humble input, it would be useful to name the notification the same in the reminder section and in configuration section; this way it is crystal clear what is the first notification, what the second.

Or, better, something like:

First Reminder for Not logged in user -> X days after user is in the deletion queue
Second reminder for Not logged in user -> XX days after user is in the deletion queue
Third/Last reminder for Not logged in user -> XXX days after user is in the deletion queue

First Reminder for Never logged in user -> X days after user is in the deletion queue
Second reminder for Never logged in user -> XX days after user is in the deletion queue
Third/Last reminder for Never logged in user -> XXX days after user is in the deletion queue
**

Ok!

Clear now!

Hello,

The second question is about when the user is reminded about the fact that account will be deleted if they never logged in.

Users who never logged into the website are not receiving any emails, they are deleted directly.

But I don't understand what happen if an user registers and never logged in. I understand that user is inserted in the deletion queue process.

These users never enter the deletion queue as they are assumed to be spam registrations.

Let me know if that clarifies things or if you have any further questions.