Looking for a useful answer?
Read our Getting Started Guide and make sure you checked all steps explained.
Don't just say it doesn't work but describe in detail what is happening and add the following information:
* Version of the extension you are using
* RO CSVI version (Latest is not a version number)
* Sample of the file being imported
* A copy of the template you are using. Use the maintenance menu to create a backup of your template
* Collected debug information
Without this information you won't get a useful answer. If no debug log is attached, you will get a request to post it.
Where to get the debug information?
A tutorial on how to collect debug information has been written to help you collect your debug information.
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