1. Oukside
  2. RO Users
  3. Monday, 05 October 2020
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Hi Dear,

In RO Users settings, I can't understand:

• what messages are sent to the user in case they never logged in
• in what sequence these messages are sent


Very thanks
Accepted Answer Pending Moderation
Hello,

When a user is never logged in we send out the message of the type Never logged in. You can create this email under Messages.

I am unsure what you mean with your second question. Users who are never logged in, receive an email (if you setup the email) that their account is deleted and then the account is deleted.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO Users
  3. # 1
Accepted Answer Pending Moderation
The second question is about when the user is reminded about the fact that account will be deleted if they never logged in.

For the other option (delete user after X days) it's simpler (but not so simple in the absolute sense of word - see note**) to understand:

• user in the queue -> send first reminder (Not logged in) after x days (that you can configure) -> send second reminder (Account to be deleted) after xx days (you can configure also) -> send deletion notification (Account deleted) after deletion (that happen xxx days after the user is in the queue).

Please say me if something is not correct for this.


But I don't understand what happen if an user registers and never logged in. I understand that user is inserted in the deletion queue process. At that point, I don't understand if in this case, for "first" reminder and "second" reminder, what type of message are sent. And, Never logged in user I don't know when is sent.


**Note
Maybe, just my humble input, it would be useful to name the notification the same in the reminder section and in configuration section; this way it is crystal clear what is the first notification, what the second.

Or, better, something like:

First Reminder for Not logged in user -> X days after user is in the deletion queue
Second reminder for Not logged in user -> XX days after user is in the deletion queue
Third/Last reminder for Not logged in user -> XXX days after user is in the deletion queue

First Reminder for Never logged in user -> X days after user is in the deletion queue
Second reminder for Never logged in user -> XX days after user is in the deletion queue
Third/Last reminder for Never logged in user -> XXX days after user is in the deletion queue
**
  1. more than a month ago
  2. RO Users
  3. # 2
Accepted Answer Pending Moderation
Hello,

The second question is about when the user is reminded about the fact that account will be deleted if they never logged in.
Users who never logged into the website are not receiving any emails, they are deleted directly.

But I don't understand what happen if an user registers and never logged in. I understand that user is inserted in the deletion queue process.
These users never enter the deletion queue as they are assumed to be spam registrations.

Let me know if that clarifies things or if you have any further questions.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO Users
  3. # 3
Accepted Answer Pending Moderation
Ok!

Clear now! ;)
  1. more than a month ago
  2. RO Users
  3. # 4
Accepted Answer Pending Moderation
Hi Dear,

I re-open this 'cause it happened that a user that never logged in received message type "Not logged in" (even if the elimination process is set to be executed after 2 years the user not logged in...).
  1. more than a month ago
  2. RO Users
  3. # 5
Accepted Answer Pending Moderation
Hello,

If that user received the email, do you see that account in the queue? is it not a user who has/had multiple accounts and mistaken the emailaddress? Users who are never logged-in do not go into the queue and as such cannot receive that email.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO Users
  3. # 6
Accepted Answer Pending Moderation
Yes, is in the queue and doesn't have multiple account. It seems that this happen for user that completed registration via Membership Pro registration process (refer to this for detail => https://joomdonation.com/forum/membership-pro-general-discussion/69881-auto-login-seems-not-to-auto-login.html)
  1. more than a month ago
  2. RO Users
  3. # 7
Accepted Answer Pending Moderation
Hello,

If the user account is in the queue, then it must have a value in the lastVisitDate field in the database. Can you check what value that user has for that field?
Kind regards,

RolandD

=========================
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  1. more than a month ago
  2. RO Users
  3. # 8
Accepted Answer Pending Moderation
  1. more than a month ago
  2. RO Users
  3. # 9
Accepted Answer Pending Moderation
Hello,

That is not the database but the user listing, this just shows the word Never and not the actual value in the database. Can you check the database for this user what the value is?

I have a vague idea of what may have happened here. There is something called a null date, this is what we compare and it looks like that in your case there are two versions of this null date. Namely 0000-00-00 00:00:00 and 1000-01-01 00:00:. In Joomla, go to System -> System Information and click the button Download as text. Please post the textfile that you get.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO Users
  3. # 10
Accepted Answer Pending Moderation
Here the file:
Attachments (1)
  1. more than a month ago
  2. RO Users
  3. # 11
Accepted Answer Pending Moderation
Hello,

Thank you for that. Can you also check my first question?
That is not the database but the user listing, this just shows the word Never and not the actual value in the database. Can you check the database for this user what the value is?
This is about the table #__users, which you can see using PhpMyAdmin usually where you can search for the email address that shows up in the queue.
Kind regards,

RolandD

=========================
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  1. more than a month ago
  2. RO Users
  3. # 12
Accepted Answer Pending Moderation
I check in the database.

Is 0000-00-00 00:00:00

Ok, then the problem is what identified via Membership Pro: https://joomdonation.com/forum/membership-pro-general-discussion/69881-auto-login-seems-not-to-auto-login.html
  1. more than a month ago
  2. RO Users
  3. # 13
Accepted Answer Pending Moderation
Hello,

Thank you for confirming the date is 0000-00-00, this is not expected when your database version is 5.7. We will look into improving our code to handle such situations as well. There is not much you can do now other than remove these 2 users from the queue and add them to the whitelist, so they are not processed for now but it won't help with the next user. So probably best is to delete them from the queue and then delete them from the user listing.
Kind regards,

RolandD

=========================
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  1. more than a month ago
  2. RO Users
  3. # 14
Accepted Answer Pending Moderation
Hello,

We have a new version ready with an improved date check to also take your situation into account. Can you test the attached package and let me know if this works for you?
Attachments (1)
Kind regards,

RolandD

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  1. more than a month ago
  2. RO Users
  3. # 15
Accepted Answer Pending Moderation
Hi dear,

since the "problem" appear here and there (not at every subscription) I will install this new version and I will regular check if the problem appear in the future. I think it's better for us to establish a period of time; e.g. if there is no problem in 5-6 weeks, we can considered "fixed" (at least, "for now";).

I will come here to update you with info about that.
  1. more than a month ago
  2. RO Users
  3. # 16
Accepted Answer Pending Moderation
Hello,

Thank you, that sounds like a good plan. We will release the new version in the meantime as I think it is a good fix. In addition we are working on Joomla 4 support as well.
Kind regards,

RolandD

=========================
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  1. more than a month ago
  2. RO Users
  3. # 17
Accepted Answer Pending Moderation
I reinstalled the plugin and it sends email for "Never logged in" as it was a "new" installation :(
(and without discrimination between users, also usergroup in the Exclude area in configuration)
  1. more than a month ago
  2. RO Users
  3. # 18
Accepted Answer Pending Moderation
Hello,
Do you mean that even with patch file, not logged in user is still added to queue and mail is sent? If so, please send us your site admin login details and (S)FTP details to check. You can post the details on Site details tab under your reply.
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO Users
  3. # 19
Accepted Answer Pending Moderation
No, I mean that the plugin sent email to ALL the user because at the same time I installed it, it has considered ALL the user as "Never Logged In".

It seems related to option

"Auto-delete no visit" -> yes

Now I don't now if I can install the patch without this happen again. Maybe I have to set "Auto delete no visit" -> No, Install the plugin, then restore "Auto delete visto" to -> Yes

?


I sent the site info for a general check, if needed.
  1. more than a month ago
  2. RO Users
  3. # 20
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