1. Oukside
  2. RO Users
  3. Monday, 05 October 2020
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Hi Dear,

In RO Users settings, I can't understand:

• what messages are sent to the user in case they never logged in
• in what sequence these messages are sent


Very thanks
Accepted Answer Pending Moderation
Hello,

Thank you for confirming the date is 0000-00-00, this is not expected when your database version is 5.7. We will look into improving our code to handle such situations as well. There is not much you can do now other than remove these 2 users from the queue and add them to the whitelist, so they are not processed for now but it won't help with the next user. So probably best is to delete them from the queue and then delete them from the user listing.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO Users
  3. # 1
Accepted Answer Pending Moderation
Hello,

We have a new version ready with an improved date check to also take your situation into account. Can you test the attached package and let me know if this works for you?
Attachments (1)
Kind regards,

RolandD

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  1. more than a month ago
  2. RO Users
  3. # 2
Accepted Answer Pending Moderation
Hello,

If that user received the email, do you see that account in the queue? is it not a user who has/had multiple accounts and mistaken the emailaddress? Users who are never logged-in do not go into the queue and as such cannot receive that email.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO Users
  3. # 3
Accepted Answer Pending Moderation
Hi Dear,

I re-open this 'cause it happened that a user that never logged in received message type "Not logged in" (even if the elimination process is set to be executed after 2 years the user not logged in...).
  1. more than a month ago
  2. RO Users
  3. # 4
Accepted Answer Pending Moderation
Hello,

If the user account is in the queue, then it must have a value in the lastVisitDate field in the database. Can you check what value that user has for that field?
Kind regards,

RolandD

=========================
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  1. more than a month ago
  2. RO Users
  3. # 5
Accepted Answer Pending Moderation
Yes, is in the queue and doesn't have multiple account. It seems that this happen for user that completed registration via Membership Pro registration process (refer to this for detail => https://joomdonation.com/forum/membership-pro-general-discussion/69881-auto-login-seems-not-to-auto-login.html)
  1. more than a month ago
  2. RO Users
  3. # 6
Accepted Answer Pending Moderation
  1. more than a month ago
  2. RO Users
  3. # 7
Accepted Answer Pending Moderation
Hello,

That is not the database but the user listing, this just shows the word Never and not the actual value in the database. Can you check the database for this user what the value is?

I have a vague idea of what may have happened here. There is something called a null date, this is what we compare and it looks like that in your case there are two versions of this null date. Namely 0000-00-00 00:00:00 and 1000-01-01 00:00:. In Joomla, go to System -> System Information and click the button Download as text. Please post the textfile that you get.
Kind regards,

RolandD

=========================
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  1. more than a month ago
  2. RO Users
  3. # 8
Accepted Answer Pending Moderation
Here the file:
Attachments (1)
  1. more than a month ago
  2. RO Users
  3. # 9
Accepted Answer Pending Moderation
Hello,

Thank you for that. Can you also check my first question?
That is not the database but the user listing, this just shows the word Never and not the actual value in the database. Can you check the database for this user what the value is?
This is about the table #__users, which you can see using PhpMyAdmin usually where you can search for the email address that shows up in the queue.
Kind regards,

RolandD

=========================
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  1. more than a month ago
  2. RO Users
  3. # 10
Accepted Answer Pending Moderation
I check in the database.

Is 0000-00-00 00:00:00

Ok, then the problem is what identified via Membership Pro: https://joomdonation.com/forum/membership-pro-general-discussion/69881-auto-login-seems-not-to-auto-login.html
  1. more than a month ago
  2. RO Users
  3. # 11
Accepted Answer Pending Moderation
Hi dear,

since the "problem" appear here and there (not at every subscription) I will install this new version and I will regular check if the problem appear in the future. I think it's better for us to establish a period of time; e.g. if there is no problem in 5-6 weeks, we can considered "fixed" (at least, "for now";).

I will come here to update you with info about that.
  1. more than a month ago
  2. RO Users
  3. # 12
Accepted Answer Pending Moderation
Hello,

Thank you, that sounds like a good plan. We will release the new version in the meantime as I think it is a good fix. In addition we are working on Joomla 4 support as well.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO Users
  3. # 13
Accepted Answer Pending Moderation
I reinstalled the plugin and it sends email for "Never logged in" as it was a "new" installation :(
(and without discrimination between users, also usergroup in the Exclude area in configuration)
  1. more than a month ago
  2. RO Users
  3. # 14
Accepted Answer Pending Moderation
Hello,
Do you mean that even with patch file, not logged in user is still added to queue and mail is sent? If so, please send us your site admin login details and (S)FTP details to check. You can post the details on Site details tab under your reply.
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO Users
  3. # 15
Accepted Answer Pending Moderation
No, I mean that the plugin sent email to ALL the user because at the same time I installed it, it has considered ALL the user as "Never Logged In".

It seems related to option

"Auto-delete no visit" -> yes

Now I don't now if I can install the patch without this happen again. Maybe I have to set "Auto delete no visit" -> No, Install the plugin, then restore "Auto delete visto" to -> Yes

?


I sent the site info for a general check, if needed.
  1. more than a month ago
  2. RO Users
  3. # 16
Accepted Answer Pending Moderation
Hello,
Now I don't now if I can install the patch without this happen again. Maybe I have to set "Auto delete no visit" -> No, Install the plugin, then restore "Auto delete visto" to -> Yes

You should first install the patch then run the cron. If that is followed you don't need to change Auto delete no visit setting. Please try the steps

1. Clean your system
2. Install the patch file
3. Run the cron.

Let me know on how that goes.
Kind regards,

Tharuna

=========================
If you use CSVI, please post a rating and a review at the Joomla! Extension Directory
  1. more than a month ago
  2. RO Users
  3. # 17
Accepted Answer Pending Moderation
  1. more than a month ago
  2. RO Users
  3. # 18
Accepted Answer Pending Moderation
Sorry, it seems a different page.

Anyway: this happened again. And it’s a mess. We’re loosing user at an outstanding rate.

I followed exactly what you tell to do. :/
  1. more than a month ago
  2. RO Users
  3. # 19
Accepted Answer Pending Moderation
This happened again. And it’s a mess. We’re loosing user at an outstanding rate.

I followed exactly what you tell to do. :/
  1. more than a month ago
  2. RO Users
  3. # 20
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