Resolved When email for Never Logged In are sent?

Hello,
Thank you for the details. I am still having problem in connecting to server using SSH. Have sent details in the email. Please check.

Hi,

I update the Site Details for SSH in the previous message.

In Site Details

Hello,
Thank you for the test site details.

1. For some reasons I am not able to connect to the database of test site. Can you please also share database login details of the test site?
2. I have installed RO Users component on test site. Please do the settings on RO Users Config page and as you had on your live site. That will help us to reproduce the issue you had on live site.
3. I would need SSH access to test site so to connect and run the cron from command line.

Sorry, see in Optional Information in that reply (it is sufficient to go to subdomain "test".

Yer, for now is unistalled.
In test website also. So you can install the version you have to test.

Hello,

You can see Site Details updates in this reply https://rolandd.com/support/ro-users/when-email-for-never-logged-in-are-sent#reply-65786

We need a test site where we can do our extensive testing and users wouldn't receive emails with our testing. The details sent in the reply seems to be a live site, is it ok we do our testing on the site? Also i see there is no RO Users component in the site details you sent us. May i ask if you had uninstalled the component?

(I don't understand why you're using this thread instead the once where the specific problem is described).

This entire thread is the discussion for specific problem. Each reply will be posted as a discussion in the thread and not as a reply for one specific post

You can see Site Details updates in this reply https://rolandd.com/support/ro-users/when-email-for-never-logged-in-are-sent#reply-65786

(I don't understand why you're using this thread instead the once where the specific problem is described).

Hello,
As of now we have no clear idea on the issue and on what scenarios users are considered as "Never Logged In". We would like to test this with your user data. Please create a test site for us and turn off all email options so we can do our testing without users getting emails.

1. Yes.

2. On this I could not say for now 'cause the case happen here and there (0.5-1% of all the users)

Hello,

Are you referring to this?

No, I mean that the plugin sent email to ALL the user because at the same time I installed it, it has considered ALL the user as "Never Logged In".

That sounds really odd because that would only happen if all users have no date in the lastvisitDate.

To get back to your original question about users who go into the queue that have no lastvisitDate. The only change we have in the package we sent to you is that we check more empty dates. There is nothing else different from what you had.

So get things clear:

1. Are you saying that all your users are always considered as "Never Logged In"?
   
2. Do you still see users who are inserted by the other extension showing up in the queue?
   

This happened again. And it’s a mess. We’re loosing user at an outstanding rate.

I followed exactly what you tell to do. :/

Sorry, it seems a different page.

Anyway: this happened again. And it’s a mess. We’re loosing user at an outstanding rate.

I followed exactly what you tell to do. :/

Hi think you refer to this -> https://rolandd.com/support/ro-users/when-email-for-never-logged-in-are-sent#reply-65785

Hello,

Now I don't now if I can install the patch without this happen again. Maybe I have to set "Auto delete no visit" -> No, Install the plugin, then restore "Auto delete visto" to -> Yes

You should first install the patch then run the cron. If that is followed you don't need to change Auto delete no visit setting. Please try the steps

1. Clean your system
2. Install the patch file
3. Run the cron.

Let me know on how that goes.

No, I mean that the plugin sent email to ALL the user because at the same time I installed it, it has considered ALL the user as "Never Logged In".

It seems related to option

"Auto-delete no visit" -> yes

Now I don't now if I can install the patch without this happen again. Maybe I have to set "Auto delete no visit" -> No, Install the plugin, then restore "Auto delete visto" to -> Yes

?


I sent the site info for a general check, if needed.

Hello,
Do you mean that even with patch file, not logged in user is still added to queue and mail is sent? If so, please send us your site admin login details and (S)FTP details to check. You can post the details on Site details tab under your reply.

I reinstalled the plugin and it sends email for "Never logged in" as it was a "new" installation
(and without discrimination between users, also usergroup in the Exclude area in configuration)

Hello,

Thank you, that sounds like a good plan. We will release the new version in the meantime as I think it is a good fix. In addition we are working on Joomla 4 support as well.

Hi dear,

since the "problem" appear here and there (not at every subscription) I will install this new version and I will regular check if the problem appear in the future. I think it's better for us to establish a period of time; e.g. if there is no problem in 5-6 weeks, we can considered "fixed" (at least, "for now".

I will come here to update you with info about that.

Hello,

We have a new version ready with an improved date check to also take your situation into account. Can you test the attached package and let me know if this works for you?