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Resolved New customer custom field, the shipping field is not exporting

  1. dm
    dm
  2. RO CSVI
  3. Wednesday, 02 October 2019
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Hello,

I created a new customer custom field, the shipping field is not exporting.
In the template fields I see only the one I created, the shipping_field and billing_field is not showing.

How can I solve this?


Thanks,
Davide
0
Accepted Answer
tharuna
tharuna
Accepted Answer Pending Moderation
Hello Davide,
The patch for Shopper fields in Order advanced export is ready and is attached here. You need to do the below

1. Load the attached patch file
2. Update your available fields.
3. Add shipping_ civico and billing_ civico to your template fields.
4. Run the export.
Attachments (1)
patch_vm_2019_10_07.zip
Kind regards,

Tharuna

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  1. more than a month ago
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Responses (14)
rolandd
rolandd
Accepted Answer Pending Moderation
Hello Davide,

Is the customer custom field actually in the order_userinfos table? We build the list of available fields with shipping_ and billing_ based on that table.
Kind regards,

RolandD

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  1. more than a month ago
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  3. # 1
dm
dm
Accepted Answer Pending Moderation
Hello Roland,

in attachment the screenshot of what I have.


Thanks.
Davide
Attachments (1)
civico.png civico.png
  1. more than a month ago
  2. RO CSVI
  3. # 2
rolandd
rolandd
Accepted Answer Pending Moderation
Hello Davide,

Those fields look correct or not? I am not sure what is missing.
Kind regards,

RolandD

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  1. more than a month ago
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  3. # 3
dm
dm
Accepted Answer Pending Moderation
Hello Roland,

yes, but I don't see them when I have to add the fields to template, I see just "civico", the others not.


Thanks, Davide.
  1. more than a month ago
  2. RO CSVI
  3. # 4
rolandd
rolandd
Accepted Answer Pending Moderation
Hello Davide,

This sounds almost like some browser caching. Look at the screenshot, I added the civico field as well, updated the available fields and then I can choose them for adding to the template.
Attachments (1)
quick_add_civico.png quick_add_civico.png
Kind regards,

RolandD

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  1. more than a month ago
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  3. # 5
dm
dm
Accepted Answer Pending Moderation
Wow, this is very strange!

This is what I have! :o
Attachments (1)
civico.png civico.png
  1. more than a month ago
  2. RO CSVI
  3. # 6
rolandd
rolandd
Accepted Answer Pending Moderation
Hey Davide,

Actually it doesn't make sense to me that you see the fields in the list of available fields but not in the popup. Which template type have you used for this export?
Kind regards,

RolandD

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  1. more than a month ago
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  3. # 7
dm
dm
Accepted Answer Pending Moderation
Hello Roland,

this is very strage.
I'm using "Order Advanced".

Now, thinking to the past, I remembered I had a similar problem and Tharuna resolved it, I just found the forum post:
https://rolandd.com/support/ro-csvi/custom-customer-field-in-shipping

If I will use this patch, it will be working or it's a patch for an old version of csvi?


Thanks.
Davide
  1. more than a month ago
  2. RO CSVI
  3. # 8
rolandd
rolandd
Accepted Answer Pending Moderation
Hello Davide,

The patch is already included in this release. It has to do with your template type. The patch is only for the regular order export as I can see the same issue as you with the order advanced. When I choose Order Advanced I also only see the civico field.

I will get tharuna to provide a patch for the Order Advanced as well on Monday, we will include this in the next release.
Kind regards,

RolandD

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  1. more than a month ago
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  3. # 9
dm
dm
Accepted Answer Pending Moderation
Hello,

Roland,

thank you very much.



Have a nice day.
Davide
  1. more than a month ago
  2. RO CSVI
  3. # 10
dm
dm
Accepted Answer Pending Moderation
Hello tharuna,

thank you very much, now it's working.


Have a nice day,
Davide
  1. more than a month ago
  2. RO CSVI
  3. # 11
tharuna
tharuna
Accepted Answer Pending Moderation
Hello Davide,
Thank you for confirming the patch is working. This fix will be included in next RO CSVI release.
Kind regards,

Tharuna

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  3. # 12
dm
dm
Accepted Answer Pending Moderation
Perfect, thank you.


Regards,
Davide
  1. more than a month ago
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  3. # 13
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