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Resolved 500 Internal error how to fix?

  1. Anton666
    Anton666
  2. RO CSVI
  3. Tuesday, 03 May 2016
  4.  Subscribe via email
During import mistake
Status error: 500
Status message: Internal Server Error

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@sakura4happy.ru and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
________________________________________
Apache/2.2.24 (Unix) mod_ssl/2.2.24 OpenSSL/1.0.0-fips mod_auth_passthrough/2.1 mod_bwlimited/1.4 mod_perl/2.0.6 Perl/v5.10.1 Server at sakura4happy.ru Port 80

PHP version is 5.5
virtuemart 3.0.16
CSVI PRO 6.5.6

website - sakura4happy.ru
0
Responses (74)
rolandd
rolandd
Accepted Answer Pending Moderation
Anton,

they said that don't help with a problems with components!!!
It is not a component problem.

i think you are better knew your own component!!!
I know my component very well, that is why I know it is a server problem.

may be change any server settings? i don't know!!!
That is why we are asking for the error from the server error log.

may be i do wrong something in templates setting! i don't know!!!
It has nothing to do with that.

therefore i ask you check my settings in admin panel!!
I am asking you for information but you are not giving it. So I can't help you.

preview is oK!! but import is not work!!
That is comparing apples and pears.

Of course you can also move to a hosting company that does setup their servers correct or in case of a problem are willing to help.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 21
Anton666
Anton666
Accepted Answer Pending Moderation
therefore i ask you check my settings in admin panel!!
I am asking you for information but you are not giving it. So I can't help you.

Whats information you are wait from me?

i give it to you!

and which question a must ask from hoster?
  1. more than a month ago
  2. RO CSVI
  3. # 22
rolandd
rolandd
Accepted Answer Pending Moderation
Whats information you are wait from me?
See my message at the top of this page from almost 4 hours ago.

and which question a must ask from hoster?
Run the import and remember the time you ran the import. Ask the hosting company to check their server logs for a fatal error around the time you did the import. There must be something in the logs.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 23
Anton666
Anton666
Accepted Answer Pending Moderation
system info
Attachments (1)
systeminfo-2016-05-12T12-16-4800-00.txt
  1. more than a month ago
  2. RO CSVI
  3. # 24
rolandd
rolandd
Accepted Answer Pending Moderation
In the system info I see you are using CSVI 6.5.6, do an update of that first to 6.5.7. Also the VirtueMart addon needs to be update to 6.5.7. First the component and then the addon.

The PHP version 7.0.5 contains a known bug so can you check if you can update to 7.0.6 or go down to 7.0.4?

After those changes, let's see if the import runs. If not, we still need to get the error from the server log.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 25
Anton666
Anton666
Accepted Answer Pending Moderation
system info
Attachments (1)
systeminfo-2016-05-12T12-16-4800-00-3.txt
  1. more than a month ago
  2. RO CSVI
  3. # 26
rolandd
rolandd
Accepted Answer Pending Moderation
This is exactly the same as the other one you posted.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 27
Anton666
Anton666
Accepted Answer Pending Moderation
system info
Attachments (1)
systeminfo-2016-05-12T12-16-4800-00-4.txt
  1. more than a month ago
  2. RO CSVI
  3. # 28
rolandd
rolandd
Accepted Answer Pending Moderation
Hello,

Are you going to post the error from the server as well?

No need to post the same log again. It won't tell me anything new when it is exactly the same.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 29
Anton666
Anton666
Accepted Answer Pending Moderation
Hello

About version PHP - in this moment i can choose onle two version 7.0.5 or 5.6, change on 5.6?

error logs in attachment

i am upgrade component and it's not help me!!
new system info in attachment!
Attachments (1)
log.zip
  1. more than a month ago
  2. RO CSVI
  3. # 30
rolandd
rolandd
Accepted Answer Pending Moderation
Hello,

No need to change the PHP version, the error log has shown what the real error is. There are a few errors that need fixing.
[Thu May 12 12:15:17.454119 2016] [:error] [pid 388909] [client 217.119.21.67:50715] SoftException in Application.cpp:631: Directory "/.../public_html/administrator/components" is writeable by group, referer: http://sakura4happy.ru/administrator/index.php?option=com_csvi&view=import
This is the first thing you need to fix.

[Thu May 12 18:13:02.287719 2016] [core:error] [pid 493334] [client 217.119.21.67:33591] End of script output before headers: rantai.php, referer: http://sakura4happy.ru/administrator/index.php?option=com_csvi&view=import
This is the error that shows you the 500 message. The reason for this is that there is a permission issue. See the error above. So start by fixing that and see how it goes.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 31
Anton666
Anton666
Accepted Answer Pending Moderation
Dear Rolandd

I am not programmer!!

i did not understand!!!

Please say what i must do! step by step!
  1. more than a month ago
  2. RO CSVI
  3. # 32
rolandd
rolandd
Accepted Answer Pending Moderation
Anton,

This is not a programmers job !!!!!

Fixing the file permissions is a server issue !!!

/public_html/administrator/components" is writeable by group
Set the correct permissions here. It really is not a CSVI job to fix your file/folder permissions.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 33
Anton666
Anton666
Accepted Answer Pending Moderation
/public_html/administrator/components" is writeable by group

where i can to do this?

i have total comander - folder atributes - rights 777 are sets!

please advice
  1. more than a month ago
  2. RO CSVI
  3. # 34
rolandd
rolandd
Accepted Answer Pending Moderation
777 is really bad unless you want to get hacked. Folders are normally 755 and files 644. This is more an issue to solve with your hosting company than with CSVI.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 35
Anton666
Anton666
Accepted Answer Pending Moderation
Allready better!

i am set on folder 760, inside folders 755, files are 644

error 500 server error is dont apear
but process is not running

i only see start import in left area and processed lasteserverresponce - in center area, fields are empty!!!

please hel me to decide this problem!!
  1. more than a month ago
  2. RO CSVI
  3. # 36
rolandd
rolandd
Accepted Answer Pending Moderation
Have a look at the Manage timeouts documentation.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 37
Anton666
Anton666
Accepted Answer Pending Moderation
I am read tis instroction again

ia changed different paramentr and processe is not running!!

no one line is not importing!!

please help!!
  1. more than a month ago
  2. RO CSVI
  3. # 38
rolandd
rolandd
Accepted Answer Pending Moderation
I can't help if you don't include the information requested at the top of this page under Looking for a useful answer.

You can also look at the Analyze problems tutorials to see if that gives more information.
Kind regards,

RolandD

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  1. more than a month ago
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  3. # 39
Anton666
Anton666
Accepted Answer Pending Moderation
Please write what information you are need?

I don't understand how work analizator!

i am download csvi_anylizer 1.1 and i don't know how instal it!!

I am use google chrom! don't use firefox!!
Attachments (1)
import2-2.csv
  1. more than a month ago
  2. RO CSVI
  3. # 40
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