During import mistake
Status error: 500
Status message: Internal Server Error
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@sakura4happy.ru and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache/2.2.24 (Unix) mod_ssl/2.2.24 OpenSSL/1.0.0-fips mod_auth_passthrough/2.1 mod_bwlimited/1.4 mod_perl/2.0.6 Perl/v5.10.1 Server at sakura4happy.ru Port 80
PHP version is 5.5
virtuemart 3.0.16
CSVI PRO 6.5.6
website - sakura4happy.ru
Hello,
500 Internal server error wont tell us the actual error, the actual error can be taken from your server logs. In addition to that please have a look at the 500 Internal server error documentation and check if it helps.
Kind regards,
Tharuna
=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
I am already check documentation, It's not a help!!
What i can do?
Hello,
What i can do?
Can you get any errors from your server logs? That will give us a hint on what is causing the issue.
Kind regards,
Tharuna
=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
where i can see server logs?
give me instruction.
Hello,
You need to ask your hosting provider to get the server logs, this is explained in the 500 internal server error document which i linked in the other post.
Kind regards,
Tharuna
=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
logs from server in attachment
please make that component work!!
i payed money and i need that it works!!
already 1 month it not work!!!
Hello,
logs from server in attachment
please make that component work!!
The one you have sent is the access logs, which says there is a 303 error when you tried the import, see below, this error shows that your server is not able to complete the import request. The actual error will be in your server error logs, Can you get the error logs too?
195.114.2.35 - - [03/May/2016:14:12:48 +0300] "HEAD /tmp/import2.csv HTTP/1.0" 200 - "-" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11"
195.114.2.35 - - [03/May/2016:14:12:48 +0300] "GET /tmp/import2.csv HTTP/1.0" 200 46574 "-" "-"
91.202.44.32 - - [03/May/2016:14:12:47 +0300] "POST /administrator/index.php?option=com_csvi&view=importsource HTTP/1.0" 303 - "http://sakura4happy.ru/administrator/index.php?option=com_csvi&view=importsource&runId=15" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.87 Safari/537.36"
i payed money and i need that it works!!
already 1 month it not work!!!
You should have come to us before, not sure why you had to wait for one month. Also, this is something related to your server and not a CSVI problem.
Kind regards,
Tharuna
=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
This is a last log from hoster
Waiting for you answer...
Hello,
There is no log attached in your post, can you try to post it again? If the file is too big try to compress and post it.
Kind regards,
Tharuna
=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
Why file di not attach?
Send it to my email at tharuna@csvimproved.com.
Kind regards,
Tharuna
=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
did not attach again! 4kb
see here
[Tue Apr 19 19:10:14 2016] [error] [client 212.227.134.204] File does not exist: /home/sakura4h/public_html/admin.php
[Tue Apr 19 19:10:14 2016] [error] [client 212.227.134.204] File does not exist: /home/sakura4h/public_html/404.shtml
[Wed Apr 20 07:35:41 2016] [error] [client 212.227.134.204] File does not exist: /home/sakura4h/public_html/wp-login.php
[Wed Apr 20 07:35:41 2016] [error] [client 212.227.134.204] File does not exist: /home/sakura4h/public_html/404.shtml
[Thu Apr 21 12:55:28 2016] [error] [client 185.45.13.158] File does not exist: /home/sakura4h/public_html/wp-login.php, referer: http://sakura4happy.ru/wp-login.php
[Thu Apr 21 12:55:28 2016] [error] [client 185.45.13.158] File does not exist: /home/sakura4h/public_html/404.shtml, referer: http://sakura4happy.ru/wp-login.php
[Thu Apr 21 13:11:21 2016] [error] [client 79.141.162.9] File does not exist: /home/sakura4h/public_html/wp-login.php, referer: http://sakura4happy.ru/wp-login.php
[Thu Apr 21 13:11:21 2016] [error] [client 79.141.162.9] File does not exist: /home/sakura4h/public_html/404.shtml, referer: http://sakura4happy.ru/wp-login.php
[Thu Apr 21 13:52:28 2016] [error] [client 95.141.31.11] File does not exist: /home/sakura4h/public_html/bitrix, referer: http://sakura4happy.ru/bitrix/admin/
[Thu Apr 21 13:52:28 2016] [error] [client 95.141.31.11] File does not exist: /home/sakura4h/public_html/404.shtml, referer: http://sakura4happy.ru/bitrix/admin/
[Thu Apr 21 14:11:32 2016] [error] [client 95.141.31.11] File does not exist: /home/sakura4h/public_html/admin.php, referer: http://sakura4happy.ru/admin.php
[Thu Apr 21 14:11:32 2016] [error] [client 95.141.31.11] File does not exist: /home/sakura4h/public_html/404.shtml, referer: http://sakura4happy.ru/admin.php
[Thu Apr 21 14:30:36 2016] [error] [client 95.141.31.11] File does not exist: /home/sakura4h/public_html/user, referer: http://sakura4happy.ru/user
[Thu Apr 21 14:30:36 2016] [error] [client 95.141.31.11] File does not exist: /home/sakura4h/public_html/404.shtml, referer: http://sakura4happy.ru/user
[Thu Apr 21 16:53:30 2016] [error] [client 212.193.117.227] File does not exist: /home/sakura4h/public_html/favicon.ico
[Thu Apr 21 16:53:30 2016] [error] [client 212.193.117.227] File does not exist: /home/sakura4h/public_html/404.shtml
[Fri Apr 22 11:57:11 2016] [error] [client 217.12.202.115] File does not exist: /home/sakura4h/public_html/admin, referer: http://sakura4happy.ru/admin/index.php?route=common/login
[Fri Apr 22 11:57:11 2016] [error] [client 217.12.202.115] File does not exist: /home/sakura4h/public_html/404.shtml, referer: http://sakura4happy.ru/admin/index.php?route=common/login
[Fri Apr 22 12:43:20 2016] [error] [client 185.82.216.122] File does not exist: /home/sakura4h/public_html/manager, referer: http://sakura4happy.ru/manager/
[Fri Apr 22 12:43:20 2016] [error] [client 185.82.216.122] File does not exist: /home/sakura4h/public_html/404.shtml, referer: http://sakura4happy.ru/manager/
[Fri Apr 22 13:05:40 2016] [error] [client 217.12.202.115] File does not exist: /home/sakura4h/public_html/netcat, referer: http://sakura4happy.ru/netcat/admin/
[Fri Apr 22 13:05:40 2016] [error] [client 217.12.202.115] File does not exist: /home/sakura4h/public_html/404.shtml, referer: http://sakura4happy.ru/netcat/admin/
[Sat Apr 23 15:16:42 2016] [error] [client 185.82.216.122] File does not exist: /home/sakura4h/public_html/wp-login.php, referer: http://sakura4happy.ru/wp-login.php
[Sat Apr 23 15:16:42 2016] [error] [client 185.82.216.122] File does not exist: /home/sakura4h/public_html/404.shtml, referer: http://sakura4happy.ru/wp-login.php
[Sat Apr 23 16:06:51 2016] [error] [client 176.123.7.185] File does not exist: /home/sakura4h/public_html/bitrix, referer: http://sakura4happy.ru/bitrix/admin/
[Sat Apr 23 16:06:51 2016] [error] [client 176.123.7.185] File does not exist: /home/sakura4h/public_html/404.shtml, referer: http://sakura4happy.ru/bitrix/admin/
[Sat Apr 23 16:32:22 2016] [error] [client 176.123.7.186] File does not exist: /home/sakura4h/public_html/admin.php, referer: http://sakura4happy.ru/admin.php
[Sat Apr 23 16:32:22 2016] [error] [client 176.123.7.186] File does not exist: /home/sakura4h/public_html/404.shtml, referer: http://sakura4happy.ru/admin.php
[Sat Apr 23 16:57:18 2016] [error] [client 176.123.7.183] File does not exist: /home/sakura4h/public_html/user, referer: http://sakura4happy.ru/user
[Sat Apr 23 16:57:18 2016] [error] [client 176.123.7.183] File does not exist: /home/sakura4h/public_html/404.shtml, referer: http://sakura4happy.ru/user
[Sat Apr 23 19:01:43 2016] [error] [client 88.198.67.12] File does not exist: /home/sakura4h/public_html/admin.php
[Sat Apr 23 19:01:43 2016] [error] [client 88.198.67.12] File does not exist: /home/sakura4h/public_html/404.shtml
[Sun Apr 24 16:47:29 2016] [error] [client 95.87.82.27] File does not exist: /home/sakura4h/public_html/admin.php
[Sun Apr 24 16:47:29 2016] [error] [client 95.87.82.27] File does not exist: /home/sakura4h/public_html/404.shtml
[Sun Apr 24 17:07:18 2016] [error] [client 95.87.82.27] File does not exist: /home/sakura4h/public_html/wp-login.php
[Sun Apr 24 17:07:18 2016] [error] [client 95.87.82.27] File does not exist: /home/sakura4h/public_html/404.shtml
[Mon Apr 25 01:02:38 2016] [error] [client 185.93.187.31] File does not exist: /home/sakura4h/public_html/wp-login.php
[Mon Apr 25 01:02:38 2016] [error] [client 185.93.187.31] File does not exist: /home/sakura4h/public_html/404.shtml
[Tue Apr 26 09:02:22 2016] [error] [client 37.48.80.163] File does not exist: /home/sakura4h/public_html/wp-login.php
[Tue Apr 26 09:02:22 2016] [error] [client 37.48.80.163] File does not exist: /home/sakura4h/public_html/404.shtml
[Tue Apr 26 18:41:41 2016] [error] [client 185.55.218.168] File does not exist: /home/sakura4h/public_html/admin.php
[Tue Apr 26 18:41:41 2016] [error] [client 185.55.218.168] File does not exist: /home/sakura4h/public_html/404.shtml
[Wed Apr 27 11:46:36 2016] [error] [client 37.48.80.163] File does not exist: /home/sakura4h/public_html/wp-login.php
[Wed Apr 27 11:46:36 2016] [error] [client 37.48.80.163] File does not exist: /home/sakura4h/public_html/404.shtml
[Wed Apr 27 20:14:22 2016] [error] [client 94.190.36.34] File does not exist: /home/sakura4h/public_html/admin.php
[Wed Apr 27 20:14:22 2016] [error] [client 94.190.36.34] File does not exist: /home/sakura4h/public_html/404.shtml
[Wed Apr 27 20:25:10 2016] [error] [client 83.233.72.144] File does not exist: /home/sakura4h/public_html/wp-content
[Wed Apr 27 20:25:10 2016] [error] [client 83.233.72.144] File does not exist: /home/sakura4h/public_html/404.shtml
[Thu Apr 28 08:00:45 2016] [error] [client 213.111.196.42] File does not exist: /home/sakura4h/public_html/wp-login.php, referer: http://sakura4happy.ru/wp-login.php
[Thu Apr 28 08:00:45 2016] [error] [client 213.111.196.42] File does not exist: /home/sakura4h/public_html/404.shtml, referer: http://sakura4happy.ru/wp-login.php
[Thu Apr 28 17:03:31 2016] [error] [client 212.193.117.227] File does not exist: /home/sakura4h/public_html/favicon.ico
[Thu Apr 28 17:03:31 2016] [error] [client 212.193.117.227] File does not exist: /home/sakura4h/public_html/404.shtml
[Thu Apr 28 19:04:24 2016] [error] [client 46.119.113.162] File does not exist: /home/sakura4h/public_html/wp-login.php
[Thu Apr 28 19:04:24 2016] [error] [client 46.119.113.162] File does not exist: /home/sakura4h/public_html/404.shtml
[Fri Apr 29 14:09:52 2016] [error] [client 185.97.253.31] File does not exist: /home/sakura4h/public_html/wp-login.php
[Fri Apr 29 14:09:52 2016] [error] [client 185.97.253.31] File does not exist: /home/sakura4h/public_html/404.shtml
[Mon May 02 10:24:19 2016] [error] [client 77.243.183.16] File does not exist: /home/sakura4h/public_html/license.php
[Mon May 02 10:24:19 2016] [error] [client 77.243.183.16] File does not exist: /home/sakura4h/public_html/404.shtml
[Mon May 02 12:33:55 2016] [error] [client 77.243.183.16] File does not exist: /home/sakura4h/public_html/tmp/sfx.php
[Mon May 02 12:33:55 2016] [error] [client 77.243.183.16] File does not exist: /home/sakura4h/public_html/404.shtml
[Tue May 03 01:06:20 2016] [error] [client 37.115.220.185] File does not exist: /home/sakura4h/public_html/admin.php
[Tue May 03 01:06:20 2016] [error] [client 37.115.220.185] File does not exist: /home/sakura4h/public_html/404.shtml
[Tue May 03 11:51:23 2016] [error] [client 37.115.220.185] File does not exist: /home/sakura4h/public_html/wp-login.php
[Tue May 03 11:51:23 2016] [error] [client 37.115.220.185] File does not exist: /home/sakura4h/public_html/404.shtml
[Tue May 03 13:51:01 2016] [error] [client 91.202.44.32] SoftException in Application.cpp:601: Directory "/home/sakura4h/public_html/administrator/components" is writeable by group, referer: http://sakura4happy.ru/administrator/index.php?option=com_csvi&view=import
[Tue May 03 13:51:01 2016] [error] [client 91.202.44.32] Premature end of script headers: rantai.php, referer: http://sakura4happy.ru/administrator/index.php?option=com_csvi&view=import
[Tue May 03 13:51:01 2016] [error] [client 91.202.44.32] File does not exist: /home/sakura4h/public_html/500.shtml, referer: http://sakura4happy.ru/administrator/index.php?option=com_csvi&view=import
[Tue May 03 14:03:53 2016] [error] [client 91.202.44.32] SoftException in Application.cpp:601: Directory "/home/sakura4h/public_html/administrator/components" is writeable by group, referer: http://sakura4happy.ru/administrator/index.php?option=com_csvi&view=import
[Tue May 03 14:03:53 2016] [error] [client 91.202.44.32] Premature end of script headers: rantai.php, referer: http://sakura4happy.ru/administrator/index.php?option=com_csvi&view=import
[Tue May 03 14:03:53 2016] [error] [client 91.202.44.32] File does not exist: /home/sakura4h/public_html/500.shtml, referer: http://sakura4happy.ru/administrator/index.php?option=com_csvi&view=import
[Tue May 03 14:12:52 2016] [error] [client 91.202.44.32] SoftException in Application.cpp:601: Directory "/home/sakura4h/public_html/administrator/components" is writeable by group, referer: http://sakura4happy.ru/administrator/index.php?option=com_csvi&view=import
[Tue May 03 14:12:52 2016] [error] [client 91.202.44.32] Premature end of script headers: rantai.php, referer: http://sakura4happy.ru/administrator/index.php?option=com_csvi&view=import
[Tue May 03 14:12:52 2016] [error] [client 91.202.44.32] File does not exist: /home/sakura4h/public_html/500.shtml, referer: http://sakura4happy.ru/administrator/index.php?option=com_csvi&view=import
[Tue May 03 14:24:16 2016] [error] [client 91.202.44.32] SoftException in Application.cpp:601: Directory "/home/sakura4h/public_html/administrator/components" is writeable by group, referer: http://sakura4happy.ru/administrator/index.php?option=com_csvi&view=import
[Tue May 03 14:24:16 2016] [error] [client 91.202.44.32] Premature end of script headers: rantai.php, referer: http://sakura4happy.ru/administrator/index.php?option=com_csvi&view=import
[Tue May 03 14:24:16 2016] [error] [client 91.202.44.32] File does not exist: /home/sakura4h/public_html/500.shtml, referer: http://sakura4happy.ru/administrator/index.php?option=com_csvi&view=import
[Tue May 03 17:38:04 2016] [error] [client 91.202.44.32] PHP Warning: Invalid argument supplied for foreach() in /home/sakura4h/public_html/components/com_customfilters/include/output.php on line 97, referer: http://sakura4happy.ru/index.php/ru/custom-filter/lazerart/?orderby=pc.ordering&order=DESC
[Tue May 03 17:45:50 2016] [error] [client 91.202.44.32] PHP Warning: Invalid argument supplied for foreach() in /home/sakura4h/public_html/components/com_customfilters/include/output.php on line 97, referer: http://sakura4happy.ru/index.php/ru/component/wishlist/?view=favoriteslist&Itemid=1
[Tue May 03 17:46:23 2016] [error] [client 91.202.44.32] SoftException in Application.cpp:601: Directory "/home/sakura4h/public_html/plugins/system" is writeable by group, referer: http://sakura4happy.ru/index.php/ru/home/cat/2/pleasure-rationally-detail
[Tue May 03 17:46:23 2016] [error] [client 91.202.44.32] Premature end of script headers: compare_ajax.php, referer: http://sakura4happy.ru/index.php/ru/home/cat/2/pleasure-rationally-detail
[Tue May 03 17:46:23 2016] [error] [client 91.202.44.32] File does not exist: /home/sakura4h/public_html/500.shtml, referer: http://sakura4happy.ru/index.php/ru/home/cat/2/pleasure-rationally-detail
[Tue May 03 17:46:38 2016] [error] [client 91.202.44.32] PHP Warning: Invalid argument supplied for foreach() in /home/sakura4h/public_html/components/com_customfilters/include/output.php on line 97, referer: http://sakura4happy.ru/index.php/ru/component/wishlist/?view=favoriteslist&Itemid=1
[Tue May 03 20:19:11 2016] [error] [client 81.177.120.122] File does not exist: /home/sakura4h/public_html/wp-login.php
[Tue May 03 20:19:11 2016] [error] [client 81.177.120.122] File does not exist: /home/sakura4h/public_html/404.shtml
[Wed May 04 00:11:10 2016] [error] [client 91.202.44.32] SoftException in Application.cpp:601: Directory "/home/sakura4h/public_html/administrator/components" is writeable by group, referer: http://sakura4happy.ru/administrator/index.php?option=com_csvi&view=import
[Wed May 04 00:11:10 2016] [error] [client 91.202.44.32] Premature end of script headers: rantai.php, referer: http://sakura4happy.ru/administrator/index.php?option=com_csvi&view=import
[Wed May 04 00:11:10 2016] [error] [client 91.202.44.32] File does not exist: /home/sakura4h/public_html/500.shtml, referer: http://sakura4happy.ru/administrator/index.php?option=com_csvi&view=import
[Wed May 04 00:15:25 2016] [error] [client 185.97.253.31] File does not exist: /home/sakura4h/public_html/wp-login.php
[Wed May 04 00:15:25 2016] [error] [client 185.97.253.31] File does not exist: /home/sakura4h/public_html/404.shtml
[Wed May 04 04:50:17 2016] [error] [client 117.5.198.142] File does not exist: /home/sakura4h/public_html/templates/vina_orianna/js/bootstrap-select.js.map
[Wed May 04 04:50:17 2016] [error] [client 117.5.198.142] File does not exist: /home/sakura4h/public_html/404.shtml
[Wed May 04 04:53:43 2016] [error] [client 117.5.198.142] File does not exist: /home/sakura4h/public_html/templates/vina_orianna/js/bootstrap-select.js.map
[Wed May 04 04:53:43 2016] [error] [client 117.5.198.142] File does not exist: /home/sakura4h/public_html/404.shtml
[Wed May 04 04:58:47 2016] [error] [client 117.5.198.142] File does not exist: /home/sakura4h/public_html/templates/vina_orianna/js/bootstrap-select.js.map
[Wed May 04 04:58:47 2016] [error] [client 117.5.198.142] File does not exist: /home/sakura4h/public_html/404.shtml
[Wed May 04 04:59:51 2016] [error] [client 117.5.198.142] File does not exist: /home/sakura4h/public_html/templates/vina_orianna/js/bootstrap-select.js.map
[Wed May 04 04:59:51 2016] [error] [client 117.5.198.142] File does not exist: /home/sakura4h/public_html/404.shtml
[Wed May 04 20:31:31 2016] [error] [client 46.61.12.44] File does not exist: /home/sakura4h/public_html/wp-login.php
[Wed May 04 20:31:31 2016] [error] [client 46.61.12.44] File does not exist: /home/sakura4h/public_html/404.shtml
[Thu May 05 16:53:30 2016] [error] [client 212.193.117.227] File does not exist: /home/sakura4h/public_html/favicon.ico
[Thu May 05 16:53:30 2016] [error] [client 212.193.117.227] File does not exist: /home/sakura4h/public_html/404.shtml
[Thu May 05 19:24:41 2016] [error] [client 217.119.21.67] PHP Warning: Invalid argument supplied for foreach() in /home/sakura4h/public_html/components/com_customfilters/include/output.php on line 97, referer: http://sakura4happy.ru/index.php/ru/
[Fri May 06 02:39:25 2016] [error] [client 93.178.74.13] File does not exist: /home/sakura4h/public_html/wp-login.php
[Fri May 06 02:39:25 2016] [error] [client 93.178.74.13] File does not exist: /home/sakura4h/public_html/404.shtml
[Fri May 06 08:03:18 2016] [error] [client 212.193.117.245] PHP Warning: Invalid argument supplied for foreach() in /home/sakura4h/public_html/components/com_customfilters/include/output.php on line 97, referer: http://sakura4happy.ru/index.php/ru/
[Fri May 06 08:03:49 2016] [error] [client 212.193.117.245] PHP Warning: Invalid argument supplied for foreach() in /home/sakura4h/public_html/components/com_customfilters/include/output.php on line 97, referer: http://sakura4happy.ru/index.php/ru/
[Fri May 06 08:04:55 2016] [error] [client 212.193.117.245] PHP Warning: Invalid argument supplied for foreach() in /home/sakura4h/public_html/components/com_customfilters/include/output.php on line 97, referer: http://sakura4happy.ru/index.php/ru/
[Fri May 06 08:05:40 2016] [error] [client 212.193.117.245] PHP Warning: Invalid argument supplied for foreach() in /home/sakura4h/public_html/components/com_customfilters/include/output.php on line 97, referer: http://sakura4happy.ru/index.php/ru/
[Fri May 06 08:06:04 2016] [error] [client 212.193.117.245] PHP Warning: Invalid argument supplied for foreach() in /home/sakura4h/public_html/components/com_customfilters/include/output.php on line 97, referer: http://sakura4happy.ru/index.php/ru/
Hello,
The error log is good enough to find the issue. You can see the error "Premature end of script headers", this happens for few reasons one is when your PHP version is very low but you have mentioned that you have PHP 5.5 which is good. One more reason could be server would have reached its limits and the maximum execution time being exceeded, in that case this should be increased. Ask your hosting provider to increase maximum execution time and see if it helps in import.
Kind regards,
Tharuna
=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
I am set max_execution_time = 256
csvi pro not work!!
What i can do?
Hello,
Go to the Manage timeouts article and set your Lines per import to 100. Save the template and run the import and see if it completes. If you still get the error, lower it to 10 and try again. Let us know how it goes.
Kind regards,
RolandD
=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
I am change php on 7 version
max_execution time = 256
limits 10 or 100 - equal error 500
I can give my login and passwrd to admin panel, please see
and please help me!!
Hello,
Sorry to hear that your issue is not solved yet. But i dont think looking into your site is going to solve the issue because 500 internal server is problem the on your server. Did you discuss with your hosting people about this ""Premature end of script headers" error? what did they say?
Kind regards,
Tharuna
=========================
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Hello Anton,
In Joomla, you go to System -> System Information and click on the button Download as text. The file that gets downloaded, please post that here. Thanks.
Kind regards,
RolandD
=========================
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7 days i disscussed this problem with them and they did not knew decision
they said that don't help with a problems with components!!!
i think you are better knew your own component!!! may be change any server settings? i don't know!!!
may be i do wrong something in templates setting! i don't know!!!
therefore i ask you check my settings in admin panel!!
preview is oK!! but import is not work!!
Anton,
they said that don't help with a problems with components!!!
It is not a component problem.
i think you are better knew your own component!!!
I know my component very well, that is why I know it is a server problem.
may be change any server settings? i don't know!!!
That is why we are asking for the error from the server error log.
may be i do wrong something in templates setting! i don't know!!!
It has nothing to do with that.
therefore i ask you check my settings in admin panel!!
I am asking you for information but you are not giving it. So I can't help you.
preview is oK!! but import is not work!!
That is comparing apples and pears.
Of course you can also move to a hosting company that does setup their servers correct or in case of a problem are willing to help.
Kind regards,
RolandD
=========================
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therefore i ask you check my settings in admin panel!!
I am asking you for information but you are not giving it. So I can't help you.
Whats information you are wait from me?
i give it to you!
and which question a must ask from hoster?
Whats information you are wait from me?
See my message at the top of this page from almost 4 hours ago.
and which question a must ask from hoster?
Run the import and remember the time you ran the import. Ask the hosting company to check their server logs for a fatal error around the time you did the import. There must be something in the logs.
Kind regards,
RolandD
=========================
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system info
In the system info I see you are using CSVI 6.5.6, do an update of that first to 6.5.7. Also the VirtueMart addon needs to be update to 6.5.7. First the component and then the addon.
The PHP version 7.0.5 contains a known bug so can you check if you can update to 7.0.6 or go down to 7.0.4?
After those changes, let's see if the import runs. If not, we still need to get the error from the server log.
Kind regards,
RolandD
=========================
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system info
This is exactly the same as the other one you posted.
Kind regards,
RolandD
=========================
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system info
Hello,
Are you going to post the error from the server as well?
No need to post the same log again. It won't tell me anything new when it is exactly the same.
Kind regards,
RolandD
=========================
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Hello
About version PHP - in this moment i can choose onle two version 7.0.5 or 5.6, change on 5.6?
error logs in attachment
i am upgrade component and it's not help me!!
new system info in attachment!
Hello,
No need to change the PHP version, the error log has shown what the real error is. There are a few errors that need fixing.
[Thu May 12 12:15:17.454119 2016] [:error] [pid 388909] [client 217.119.21.67:50715] SoftException in Application.cpp:631: Directory "/.../public_html/administrator/components" is writeable by group, referer: http://sakura4happy.ru/administrator/index.php?option=com_csvi&view=import
This is the first thing you need to fix.
[Thu May 12 18:13:02.287719 2016] [core:error] [pid 493334] [client 217.119.21.67:33591] End of script output before headers: rantai.php, referer: http://sakura4happy.ru/administrator/index.php?option=com_csvi&view=import
This is the error that shows you the 500 message. The reason for this is that there is a permission issue. See the error above. So start by fixing that and see how it goes.
Kind regards,
RolandD
=========================
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Dear Rolandd
I am not programmer!!
i did not understand!!!
Please say what i must do! step by step!
Anton,
This is not a programmers job !!!!!
Fixing the file permissions is a server issue !!!
/public_html/administrator/components" is writeable by group
Set the correct permissions here. It really is not a CSVI job to fix your file/folder permissions.
Kind regards,
RolandD
=========================
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/public_html/administrator/components" is writeable by group
where i can to do this?
i have total comander - folder atributes - rights 777 are sets!
please advice
777 is really bad unless you want to get hacked. Folders are normally 755 and files 644. This is more an issue to solve with your hosting company than with CSVI.
Kind regards,
RolandD
=========================
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Allready better!
i am set on folder 760, inside folders 755, files are 644
error 500 server error is dont apear
but process is not running
i only see start import in left area and processed lasteserverresponce - in center area, fields are empty!!!
please hel me to decide this problem!!
Have a look at the Manage timeouts documentation.
Kind regards,
RolandD
=========================
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I am read tis instroction again
ia changed different paramentr and processe is not running!!
no one line is not importing!!
please help!!
I can't help if you don't include the information requested at the top of this page under Looking for a useful answer.
You can also look at the Analyze problems tutorials to see if that gives more information.
Kind regards,
RolandD
=========================
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Please write what information you are need?
I don't understand how work analizator!
i am download csvi_anylizer 1.1 and i don't know how instal it!!
I am use google chrom! don't use firefox!!
log from scvi
system info
in firebug
TypeError: jQuery(...).everyTime is not a function
undefined
index.p...=import (строка 551, столбец 1)
TypeError: jQuery(...).everyTime is not a function
jQuery(".uncontrolled-interval span").everyTime(1000, 'importcounter', function(...
http://sakura4happy.ru/administrator/index.php?option=com_csvi&view=import
Hello,
I don't understand how work analizator!
CSVI has the analyzer built-in under Maintenance. You don't need to use the separate one.
TypeError: jQuery(...).everyTime is not a function
This means you have a JavaScript error. The same question has been asked in this topic. That is one possible solution, the other is that you have other plugins doing things with JavaScript. With JavaScript if you have one issue, it stops everything else.
Kind regards,
RolandD
=========================
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I did not understand how to work with analyzing
please send manuak
I did not understand how to work with analyzing
please send manual
The analyzer can only do 1 thing and that is analyze. You need to upload your file and select Analyze. There is not more you can do with that.
Kind regards,
RolandD
=========================
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administrator/components/com_csvi/assets/js/jquery.timers.js
right was 644!!1
it not help me!!
waiting next dicision!
Hello Anton,
As Roland said in his post the problem can be because of your plugins. There could be some plugin in your site which is not letting Javascript load properly. You need to disable each of them and see what is causing the issue.
Kind regards,
Tharuna
=========================
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disable each plagin? step by step? and try import?
this is a big work!!! on long time!!!
i am turn of only plugin or module or component?
If need to turn of two plugin in one time?
then i spend my time and don't seach a problem!!
Exist other way?
Hello,
Send me a private message of your site administrator login and FTP details, I will check what is causing the problem.
Kind regards,
Tharuna
=========================
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did youa are got private data?
i am waiting your answer!!
Hello,
I have sent you a message asking for your administrator login details. Can you send a private message of those details?
Kind regards,
Tharuna
=========================
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I was send already password in private meesage yesterday
if you are did not got, give me your mail, i ll resend!!
Hello Anton,
You had sent me FTP access details, i want your administrator login details too. Please send it to tharuna@csvimproved.com.
Kind regards,
Tharuna
=========================
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Check!!!
Message from yourself to tharuna online
17 May 2016, 17:46
Hello,
I am also referring about that message, i have got only FTP details in that message, i also want Joomla administrator login details. Can you please send those as well?
Kind regards,
Tharuna
=========================
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send check
did you are got?
Hello Anton,
Yes i got your details and Thank you for sending it. I had a look at your site and did a quite a few imports. None of them went through, the strange error i saw was the backend template completely changing when import process was going on. This then stops the import process and server doesnt respond. I tried to disable few plugin which i thought could be the cause for the issue and tried import but no joy. I dont think i can help you anymore here as this is purely not a CSVI issue and it is the problem with your site.
Perhaps you can try the import by setting up a new clean site with just Joomla, Virtuemart and CSVI and build it from there. That way you can see import working.
Kind regards,
Tharuna
=========================
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Whaiting your answer!!1
I try im port again and in during procees, it writes
The last server response has not been received in a timely fashion. The server may still be busy or stopped the process. You can wait a little longer to see if the server will sent a response or cancel the process.
log in attachment
Hello Anton,
Did you setup a fresh Joomla site and see this error again?
Kind regards,
Tharuna
=========================
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this site is new i add only virtuemart, compare products and vishlist
I have not way to install new joomla and have no time to chek it again
i think is not proffesional from your position discard to me in help more!!!
please give me moneyback and i try other component for import!!
Can this patch help me?
http://www.csvimproved.com/media/kunena/attachments/3/patch_table_20140709.zip
May be this patch helps me?
https://www.csvimproved.com/media/kunena/attachments/3/patch_import_j35_20160322.zip
Anton,
i think is not proffesional from your position discard to me in help more!!!
Who says we have stopped helping you?
please give me moneyback and i try other component for import!!
There is no refund. The problems you are facing are with your server not with CSVI. You should ask for a refund from your hosting company and find a real host. That your backend template changes during import is something I have not seen in the last 10 years and really tells us something is wrong with your server setup.
The two patches you are referring to, I have no clue what they are.
I try im port again and in during procees, it writes
The last server response has not been received in a timely fashion.
Your debug log is empty but have a look at the article Manage timeouts.
Since it is already Saturday night, we will get back to you on Monday if you have any further questions.
Kind regards,
RolandD
=========================
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Your friend said that you are cant help us
If you are wil help us we don't speack about moneyback and speack about decision our problem!!
If problem will not decide's in future, i'll be speack about moneyback!
better for you to say that problem on server, but you didn't tell name of problem!!
if you are tel me problem exactly and server cannot help me, i'll change server company!
About manage timeout - i try several value - 5,500,1000 - time - it's not help me.
You are got admin and server acces to my account, please try help me or say what can i do?
Anton,
better for you to say that problem on server, but you didn't tell name of problem!!
It's not better for me because if I could solve your problem I would have done so already and would not have to deal with this issue anymore.
if you are tel me problem exactly and server cannot help me,
I have told you exactly what the problem is but nobody seems to be listening.
You are got admin and server acces to my account, please try help me or say what can i do?
It's not our business to manage your server, that is what your hosting company is for. That is why we need the real error from the server error log. Only if we have that we can move forward.
Kind regards,
RolandD
=========================
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May be i did not uderstand of you becourse translate is bad!
Please repite what i must do? i did not understand!
Anton,
Ask your hosting company: What is the error in the server error log when I get a 500 Internal Server Error?
If they do not understand show them how you get the 500 error and tell them to check the log for errors.
Kind regards,
RolandD
=========================
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import is work, hoster only change right on folder public_html/administrator/components and public_html/administrator/components/com_csvi.
I don't know why you afre can't change it youself! hoster is good!!
But import finished is bad!! I am try decide this problem by my self - if i have a problem a long time, i ask your help me!!
I don't know why you afre can't change it youself!
It is not my job to fix your server. I told you long ago to check your file permissions.
hoster is good!!
If it would be good you would not have the permission issues unless you changed them yourself.
I am try decide this problem by my self - if i have a problem a long time, i ask your help me!!
Feel free to start a new topic for help with the import but make sure to include all necessary info as request at the top of this page under Looking for a useful answer? The debug log and sample file is a must.
Kind regards,
RolandD
=========================
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I am imported new file - see attachment
Why a got 2 errrors? line 14 and 164?
And a see only update old articles!!
new content is not added
template id - 14
why?
Hello,
The same query has been answered in this thread.
Kind regards,
Tharuna
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