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Resolved 500 Internal error how to fix?

  1. Anton666
    Anton666
  2. RO CSVI
  3. Tuesday, 03 May 2016
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During import mistake
Status error: 500
Status message: Internal Server Error

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@sakura4happy.ru and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
________________________________________
Apache/2.2.24 (Unix) mod_ssl/2.2.24 OpenSSL/1.0.0-fips mod_auth_passthrough/2.1 mod_bwlimited/1.4 mod_perl/2.0.6 Perl/v5.10.1 Server at sakura4happy.ru Port 80

PHP version is 5.5
virtuemart 3.0.16
CSVI PRO 6.5.6

website - sakura4happy.ru
0
Responses (74)
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
The same query has been answered in this thread.
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO CSVI
  3. # 1
Anton666
Anton666
Accepted Answer Pending Moderation
I am imported new file - see attachment
Why a got 2 errrors? line 14 and 164?
And a see only update old articles!!
new content is not added
template id - 14

why?
Attachments (1)
com_csvi.log.106.zip
  1. more than a month ago
  2. RO CSVI
  3. # 2
rolandd
rolandd
Accepted Answer Pending Moderation
I don't know why you afre can't change it youself!
It is not my job to fix your server. I told you long ago to check your file permissions.

hoster is good!!
If it would be good you would not have the permission issues unless you changed them yourself.

I am try decide this problem by my self - if i have a problem a long time, i ask your help me!!
Feel free to start a new topic for help with the import but make sure to include all necessary info as request at the top of this page under Looking for a useful answer? The debug log and sample file is a must.
Kind regards,

RolandD

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  1. more than a month ago
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  3. # 3
Anton666
Anton666
Accepted Answer Pending Moderation
import is work, hoster only change right on folder public_html/administrator/components and public_html/administrator/components/com_csvi.

I don't know why you afre can't change it youself! hoster is good!!

But import finished is bad!! I am try decide this problem by my self - if i have a problem a long time, i ask your help me!!
  1. more than a month ago
  2. RO CSVI
  3. # 4
rolandd
rolandd
Accepted Answer Pending Moderation
Anton,

Ask your hosting company: What is the error in the server error log when I get a 500 Internal Server Error?

If they do not understand show them how you get the 500 error and tell them to check the log for errors.
Kind regards,

RolandD

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  1. more than a month ago
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  3. # 5
Anton666
Anton666
Accepted Answer Pending Moderation
May be i did not uderstand of you becourse translate is bad!

Please repite what i must do? i did not understand!
  1. more than a month ago
  2. RO CSVI
  3. # 6
rolandd
rolandd
Accepted Answer Pending Moderation
Anton,

better for you to say that problem on server, but you didn't tell name of problem!!
It's not better for me because if I could solve your problem I would have done so already and would not have to deal with this issue anymore.

if you are tel me problem exactly and server cannot help me,
I have told you exactly what the problem is but nobody seems to be listening.

You are got admin and server acces to my account, please try help me or say what can i do?
It's not our business to manage your server, that is what your hosting company is for. That is why we need the real error from the server error log. Only if we have that we can move forward.
Kind regards,

RolandD

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  1. more than a month ago
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  3. # 7
Anton666
Anton666
Accepted Answer Pending Moderation
Your friend said that you are cant help us
If you are wil help us we don't speack about moneyback and speack about decision our problem!!

If problem will not decide's in future, i'll be speack about moneyback!

better for you to say that problem on server, but you didn't tell name of problem!!

if you are tel me problem exactly and server cannot help me, i'll change server company!

About manage timeout - i try several value - 5,500,1000 - time - it's not help me.

You are got admin and server acces to my account, please try help me or say what can i do?
  1. more than a month ago
  2. RO CSVI
  3. # 8
rolandd
rolandd
Accepted Answer Pending Moderation
Anton,

i think is not proffesional from your position discard to me in help more!!!
Who says we have stopped helping you?

please give me moneyback and i try other component for import!!
There is no refund. The problems you are facing are with your server not with CSVI. You should ask for a refund from your hosting company and find a real host. That your backend template changes during import is something I have not seen in the last 10 years and really tells us something is wrong with your server setup.

The two patches you are referring to, I have no clue what they are.

I try im port again and in during procees, it writes
The last server response has not been received in a timely fashion.
Your debug log is empty but have a look at the article Manage timeouts.

Since it is already Saturday night, we will get back to you on Monday if you have any further questions.
Kind regards,

RolandD

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  1. more than a month ago
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  3. # 9
Anton666
Anton666
Accepted Answer Pending Moderation
May be this patch helps me?
https://www.csvimproved.com/media/kunena/attachments/3/patch_import_j35_20160322.zip
  1. more than a month ago
  2. RO CSVI
  3. # 10
Anton666
Anton666
Accepted Answer Pending Moderation
Can this patch help me?
http://www.csvimproved.com/media/kunena/attachments/3/patch_table_20140709.zip
  1. more than a month ago
  2. RO CSVI
  3. # 11
Anton666
Anton666
Accepted Answer Pending Moderation
this site is new i add only virtuemart, compare products and vishlist
I have not way to install new joomla and have no time to chek it again

i think is not proffesional from your position discard to me in help more!!!

please give me moneyback and i try other component for import!!
  1. more than a month ago
  2. RO CSVI
  3. # 12
tharuna
tharuna
Accepted Answer Pending Moderation
Hello Anton,
Did you setup a fresh Joomla site and see this error again?
Kind regards,

Tharuna

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  1. more than a month ago
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  3. # 13
Anton666
Anton666
Accepted Answer Pending Moderation
Whaiting your answer!!1

I try im port again and in during procees, it writes
The last server response has not been received in a timely fashion. The server may still be busy or stopped the process. You can wait a little longer to see if the server will sent a response or cancel the process.

log in attachment
Attachments (1)
com_csvi.log.83.zip
  1. more than a month ago
  2. RO CSVI
  3. # 14
tharuna
tharuna
Accepted Answer Pending Moderation
Hello Anton,
Yes i got your details and Thank you for sending it. I had a look at your site and did a quite a few imports. None of them went through, the strange error i saw was the backend template completely changing when import process was going on. This then stops the import process and server doesnt respond. I tried to disable few plugin which i thought could be the cause for the issue and tried import but no joy. I dont think i can help you anymore here as this is purely not a CSVI issue and it is the problem with your site.

Perhaps you can try the import by setting up a new clean site with just Joomla, Virtuemart and CSVI and build it from there. That way you can see import working.
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO CSVI
  3. # 15
Anton666
Anton666
Accepted Answer Pending Moderation
did you are got?
  1. more than a month ago
  2. RO CSVI
  3. # 16
Anton666
Anton666
Accepted Answer Pending Moderation
send check
  1. more than a month ago
  2. RO CSVI
  3. # 17
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
I am also referring about that message, i have got only FTP details in that message, i also want Joomla administrator login details. Can you please send those as well?
Kind regards,

Tharuna

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  1. more than a month ago
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  3. # 18
Anton666
Anton666
Accepted Answer Pending Moderation
Check!!!
Message from yourself to tharuna online
17 May 2016, 17:46
  1. more than a month ago
  2. RO CSVI
  3. # 19
tharuna
tharuna
Accepted Answer Pending Moderation
Hello Anton,
You had sent me FTP access details, i want your administrator login details too. Please send it to tharuna@csvimproved.com.
Kind regards,

Tharuna

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  3. # 20
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