Resolved No run ID has been found. This means that CSVI was not able to initialise the im

Hello,
Which newer version has the issue? Do you have the same Run ID error? Can you give us details on your issue?

I can confirm that also on newer versions this may be the issue :-)

Hi RolandD

No problem, it was nice to find the issue!

regards
Eliot

Hello Elliot,

What a find. This extension must be interfering with the AJAX request. Thanks for sticking to this and see it through.

Hello Eliot,
Happy to hear that your issue is solved and Thank you for posting the solution.

Hi Tharuna

So I tried changing my browser from Chrome to Edge and it worked. I already tried emptying cache in Chrome to no avail ... still the same error.

Next I decided to go through disabling all my Chrome Browser extensions one-by-one. That's when I found the issue.

If I disabled Firebug Lite 1.4.0 it suddenly started working in Chrome again. If I turn it back on it fails. So its off for now,

Hope it helps someone else

Eliot

Hello Eliot,

Is this something you could look at with backend access?

Not sure if it would help but send me a private message of your site login details and ftp details. I will take a look at it.

Hi Tharuna

Error reporting is already set to None. Tried changing it to maximum then back to None and re-importing nothing changed.

'Use file for configuration' when set to No or Yes still the same error.

Language is set to 'English (United Kingdom)'

Is this something you could look at with backend access?

regards
Eliot

Hello Eliot,

I then changed the template setting 'Use file for configuration' to No and retried the import. I still got the No Run ID error but it did update the stock. So I've now tried with 3 records and that also worked. However No Run ID error still shows.

Use file for configuration setting is to tell CSVI not to use column header from import file but to use template fields added to template for import. Didn't your import work if 'Use file for configuration' set to Yes? Not sure if that really has any effect. Your import would have worked as you have a runId in your import URL but what is strange is the error you see. In your Joomla global configuration page and on Server tab, turn off Error reporting and check the import.

A difference between the Live and Local site is that on the live site I deleted the italian language and all its tables. Would that have any affect on this ?

I don't think this would be the cause for the error. What is the language you have set for your import in your import template settings and on Options tab?

Hi Tharuna

No firewall.

5.6.32 Live - 5.6.25 Local

I have tried with one record and still the same result.

I then changed the template setting 'Use file for configuration' to No and retried the import. I still got the No Run ID error but it did update the stock. So I've now tried with 3 records and that also worked. However No Run ID error still shows.

A difference between the Live and Local site is that on the live site I deleted the italian language and all its tables. Would that have any affect on this ?

regards
Eliot

Hello Eliot,

My local site is an exact copy of the live site ... all the same extensions and plugins. So not sure where to start with this.

Check the PHP version running on your server. Also check if there is any firewall on your live site which is blocking CSVI.

One thing I do notice on the Live verison is that the 'last server response' part of the screen does not update like it does locally.

What if you import only one record? Does your import work then?

Hi Tharuna

One thing I do notice on the Live verison is that the 'last server response' part of the screen does not update like it does locally.

regards
Eliot

Hi Tharuna

My local site is an exact copy of the live site ... all the same extensions and plugins. So not sure where to start with this.

regards
Eliot

Hello Eliot,
Ok then there must be some extension which is conflicting with CSVI in your live site, you need to check which is the one. One way to find this out is by disabling each plugin installed on your live site and run the import. This is something specific to your site and not an issue with CSVI.

Hi Tharuna

I tried on my local test site and it works. Still not working on my live site though

regards
Eliot

Hello Eliot,
Yes, make sure that you have no other component or plugin installed in your test site other than CSVI. This way we can confirm if it is not other extensions causing the error.

Hi RolandD

I just updated the component, and tried import again still the same error.

I'll try a test site next.

regards
Eliot

Hello Eliot,
Did you try updating CSVI package as suggested in my previous post? Can you try creating a test site with only Joomla and CSVI installed and see if you still get this error on import?

Hi RolandD

I ran Update Available fields, then ran the template again. I still get the following error:

Error
No run ID has been found. This means that CSVI was not able to initialise the import or that the processes table is not available.

Hope you can help. I have no third party templates modifying the backend URLs

regards
Eliot

Hello Eliot,
I would also not believe that it could be Joomla update problem as we are running latest CSVI with the latest Joomla version and without any problem in our imports. What if you try to update CSVI package by running it again in Extension manager? Check if that helps. Make sure you have a backup of your site before running the update.

Also one more option is to try to create a test site with latest Joomla and install only CSVI and check if you see the same problem.