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Resolved Getting 500 error when trying to run import

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  1. rusasadmins
    rusasadmins
  2. RO CSVI
  3. Wednesday, 08 July 2026
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We are getting this error when trying to import data from a view in the Joomla! database:

An error has occurred during the import. Below the information received from the server.

Status error: 500

Explanation: This error means that something has gone wrong but the server does not want to tell you what exactly happened. The only way to find out is to ask your hosting provider for the error message in the error log. For further information you can check the 500 Internal Server Error document on our site. Without the real error we will not be able to help you.

Status message: error


It is strange because the preview of the template looks correct. I am attaching the logs from this template.

Thanks,
Eddie
Attachments (1)
com_csvi.log.7420.zip
0
Responses (4)
rusasadmins
rusasadmins
Accepted Answer Pending Moderation
Hi Tharuna,

Attached are 10 INSERT statements.

Thanks,
Steve
Attachments (1)
j33_people_update_v2 INSERT.txt
  1. 2 days ago
  2. RO CSVI
  3. # 1
tharuna
tharuna
Accepted Answer Pending Moderation
Hello Steve,
Thank you for the files. I see you are doing import from local database. I tried to do sample import in RO CSVI 9.10.0 version with a test table in my local database and it went without any error. You have sent me 25 records in plain text format so was not able to import into my local database table. Can you send the same in SQL format? I will import SQL format data into my local table and check the import.
Kind regards,

Tharuna

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  1. 2 days ago
  2. RO CSVI
  3. # 2
rusasadmins
rusasadmins
Accepted Answer Pending Moderation
Hi Tharuna,

See the attached files.

I updated RO CSVI 9.10.0 seven days ago and we did not have this issue before that.

Thanks,
Steve
Attachments (3)
csvi_templates_physics.rutgers.edu_20260709.xml
j33_people_update_v2.txt
25 records.txt
  1. 3 days ago
  2. RO CSVI
  3. # 3
tharuna
tharuna
Accepted Answer Pending Moderation
Hello Eddie,
RO CSVI debug log will not give us details on what is causing 500 error. We need to find the actual error with import. To do that I need your template XML and sample import file. I also see you are importing Joomla custom fields for articles. Send me the details of the custom fields as well. Post screenshot and what type of custom fields you are importing. I will run import and check If I can get the 500 error and so the details of the error.

To get the template XML file from RO CSVI templates list page select the import template and click on Backup templates button. Post the downloaded XML file.
Kind regards,

Tharuna

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  1. 3 days ago
  2. RO CSVI
  3. # 4
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