Resolved Error can not find template isis when running import template

The server team says it is the applications error and points to the error log in
public_html-->administrator-->logs-->com_csvi.log.16.php ( I already sent it ... I attach it again ). Also please note that the same template runs well with older version of the csvi ( that is in another configuration of another website). The answer of the server team below :

I have ran the import for you, the process was not terminated and it ran for about 3 hours. In the end it returned the following error:

baseos | u98-seyse40c8bl0@c5761.sgvps.net:~/www/prodromosk5.sg-host.com/public_html$ /usr/local/php73/bin/php-cli /home/customer/www/prodromosk5.sg-host.com/public_html/administrator/components/com_csvi/helper/cron.php --key="gfXiQnLwngZQgufauwPaitC9" --template_id=1
Use --help to see the help information
Processing started...
Template JCSL Import from XML
Processed 5478 lines
Total Result Status
Could not find template "isis".


The error is recorded in this log file:

administrator/logs/com_csvi.log.16.php


Since it is application related issue and no server errors or limitations were encountered in the process, my recommendation is to contact your website developer to resolve the application issue and then the import should be able to complete successfully.

If there is anything that we can help with on server side, please do not hesitate to get back to us. We will be more than happy to assist with anything within our reach.

Best Regards,
Iliya Pirgov
Technical Support Team

Hello,

Could not find template "isis".

It is possible that there is a 500 Internal server error in your import and it does not show up. Please check server error logs and see if you can find any error related to RO CSVI Import. Post it here so we can check.

PLEASE HAVE A LOOK INTO THIS https://rolandd.com/support/ro-csvi/error-could-not-find-template-isis-after-update-to-7-11-0 seems to be relevant. Am I having same issue. What should I do ?

We are not sure if you have the same error. We need the details on the error so we can see what is stopping the import.

PLEASE HAVE A LOOK INTO THIS https://rolandd.com/support/ro-csvi/error-could-not-find-template-isis-after-update-to-7-11-0 seems to be relevant. Am I having same issue. What should I do ?

I get the following and it seems that it imports more than 4000 products since I see more than that number of products in the backend enabled. ( The Template first disables all products and when it updates or creates it enables them.

baseos | u98-seyse40c8bl0@c5761.sgvps.net:~/www/prodromosk5.sg-host.com/public_html$ /usr/local/php73/bin/php-cli /home/customer/www/prodromosk5.sg-host.com/public_html/administrator/components/com_csvi/helper/cron.php --key="gfXiQnLwngZQgufauwPaitC9" --template_id=1
Use --help to see the help information
Processing started...
Template JCSL Import from XML
Processed 5478 lines
Total Result Status
Could not find template "isis".

Hello,
Yes i see those entries in debug log. They happen after import of 20 records which is the default number of entries in debug log. Only 20 products are imported with cron? What is weird is the line count shows as 0 for those entries and the time difference between the last 20 line count and the error entry shows around 4+ hours of difference. See the date time copied from the debug log. What happens with your import? Do you get any error with cron?

2021-09-10	05:37:38	20	[DEBUG]	Update has fields after all processing

2021-09-10	05:37:38	20	[QUERY]	 UPDATE `s217e_virtuemart_products` SET `has_categories` = 1  , `has_manufacturers` = 0  , `has_medias` = 1  , `has_prices` = 1  , `has_shoppergroups` = 0 WHERE `virtuemart_product_id` = 110

2021-09-10	09:54:01	0	[DEBUG]	Could not find template "isis".

2021-09-10	09:54:01	0	[QUERY]	 SELECT template, s.params FROM s217e_template_styles as s LEFT JOIN s217e_extensions as e ON e.type='template' AND e.element=s.template AND e.client_id=s.client_id WHERE s.client_id = 1 AND home = '1' ORDER BY home