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Resolved Cannot import but could preview due to 500 Server Error

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  1. 5uwebsite
    5uwebsite
  2. RO CSVI
  3. Thursday, 07 August 2025
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Hi there,

the same website is having the exact same problem again:
https://rolandd.com/support/ro-csvi/preview-successful-but-import-will-cause-404-error

While it is good for a few months, we are now having the same issues again, and we have added that administrator/components/com_csvi/rantai/rantai.php to the allow direct access exception for the .htaccess.

The server support replied:
I've reviewed the relevant logs on our end, but unfortunately, I couldn't find any specific logs that provide more details about the reported 500 error.

In the access logs, the error appears as follows:

206.12.6.187 fredmoy.ca - [06/Aug/2025:19:19:10 +0000] "GET /administrator/components/com_csvi/rantai/rantai.php?task=import&runId=21&_=1754507950528 HTTP/2.0" 500 21061 "https://fredmoy.ca/administrator/index.php?option=com_csvi&view=import"; "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36" | TLSv1.3 | 0.034 0.034 0.034 BYPASS 0 NC:000100 UP:-


May I know how should we get this resolved?

Thank you.
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Responses (1)
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
While it is good for a few months, we are now having the same issues again, and we have added that administrator/components/com_csvi/rantai/rantai.php to the allow direct access exception for the .htaccess.

So something has changed recently causing 500 error again. May be this time it is not access to rantai.php file causing the error. We have 500 internal server error document explaining on causes of the error. See if the document helps and you should also be looking at what has recently changed.

I've reviewed the relevant logs on our end, but unfortunately, I couldn't find any specific logs that provide more details about the reported 500 error.

In the access logs, the error appears as follows:

Access log will not give any details on the error. You should check server error logs and see if there are any information on 500 error.
Kind regards,

Tharuna

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