1. bestcons
  2. RO CSVI
  3. Wednesday, 26 August 2026
  4.  Subscribe via email
I carried out the update 9.12 and received an error, the previous version 9.11 did not give.
My images are stored in /var/www/vhosts/domain/httpdocs/images/virtuemart/product/image name. This is not recognized
Accepted Answer Pending Moderation
Hello,
I carried out the update 9.12 and received an error, the previous version 9.11 did not give.

What is the error you see? Please post a screenshot on the error.

My images are stored in /var/www/vhosts/domain/httpdocs/images/virtuemart/product/image name. This is not recognized

Can you post import debug log to check? To get debug log see How to collect debug information? document.
Kind regards,

Tharuna

=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
  1. 10 hours ago
  2. RO CSVI
  3. # 1
Accepted Answer Pending Moderation
Herewith
Attachments (1)
  1. 8 hours ago
  2. RO CSVI
  3. # 2
Accepted Answer Pending Moderation
Hello,
Thank you for the debug log. It says Images cannot be found in the given location. Like this image The file /var/www/vhosts/dedecanije.nl/httpdocs/images/virtuemart/product/BP wissink__mj_1927-05-20_-_vz.jpg has not been found.. Are you sure image with name BP wissink__mj_1927-05-20_-_vz.jpg exists in images/virtuemart/product/ location? Can you post a screenshot of this image in the location?
Kind regards,

Tharuna

=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
  1. 6 hours ago
  2. RO CSVI
  3. # 3
Accepted Answer Pending Moderation
  1. 6 hours ago
  2. RO CSVI
  3. # 4
Accepted Answer Pending Moderation
Hello,
Thank you. Screenshot shows images are saved in path httpdocs/images/stories/virtuemart/product/ but RO CSVI is looking for images in httpdocs/images/virtuemart/product/ (No stories folder in path) and so you see image not found error. VirtueMart has updated default path to httpdocs/images/virtuemart/product/ and so we have set this as default path in RO CSVI. In import template on Image tab set Location product files to images/stories/virtuemart/product/ and save the template. Run import after that and check.
Kind regards,

Tharuna

=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
  1. 4 hours ago
  2. RO CSVI
  3. # 5
Accepted Answer Pending Moderation
It seems to me that the location is fixed (see annex)
Attachments (1)
  1. 3 hours ago
  2. RO CSVI
  3. # 6
  • Page :
  • 1


There are no replies made for this post yet.
Be one of the first to reply to this post!