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Resolved Template fields not being identified.

  1. serbar
    serbar
  2. RO CSVI
  3. Saturday, 17 January 2026
  4.  Subscribe via email
Hi,

I installed today the RO CSVI because I need to import about 470 users.

My first problem is the message The list of available fields is out-of-date for extension com_content. Update the list to ensure you have all fields available.
I understood it is used for custom fields. When I click update, the new page shows updating, but in fact, it hangs until I get the 506 error message.

My next problem is that I have the following header in my CSV file:
email name usergroupName Password username

But when I try to create the fields for my Template, under - Template Fields, it doesn't show the email field.

I followed the tutorial to import users, tried to use the Import User template and still, I can't add all the fields for the template.

RO CSVI version 9.4.1

Thank you for the help.
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Accepted Answer
rolandd
rolandd
Accepted Answer Pending Moderation
Hi,

The two problems are related. You don't see the email field because the update of available fields doesn't complete. First thing is to get the update of available fields complete and then you will find the fields you need.

Judging from your screenprint, it doesn't index anything. Somehow the server seems to be blocking the request(s) that are being sent to the server. Perhaps you use something like Akeeba Admin Tools that may block the request, that is something to look into.

Another option you can try is to run the update via the command line or cron job. You can run the following command:


php joomla.php rocsvi:maintenance --operation=updateavailablefields --addon=csvi
Once that is done, you should have the list of available fields updated.

Let us know how it goes.
Kind regards,

RolandD

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  1. 2 weeks ago
  2. RO CSVI
  3. # Permalink
Responses (5)
serbar
serbar
Accepted Answer Pending Moderation
Hi Roland,

thank you for the prompt reply. The command line worked. When I tried to do it via website, it found 282 fields. After executing the command line, it has now 454 fields. I have Akeeba backup free version. Although it is not your plugin, do you know what I should update in my website to stop Akeeba (probably) causing this problem?

After it imported 460 records from 474, I realised the name of the 14 not imported records have special characters (å, á, ó). I will try to find out in the forum how others fixed it. If you are aware it doesn't import these characters, feel free to advise.

Thank you very much! You saved me for my next Monday! :)
  1. 2 weeks ago
  2. RO CSVI
  3. # 1
rolandd
rolandd
Accepted Answer Pending Moderation
Hi,

Happy to hear the update worked.

Although it is not your plugin, do you know what I should update in my website to stop Akeeba (probably) causing this problem?
This is just a guess of course but one way to find out if that is the issue, you can turn off the extension and then run the update to see if it completes or not. This is basically for any firewall extension. It could also be something on the server level.

After it imported 460 records from 474, I realised the name of the 14 not imported records have special characters (å, á, ó).
Accented characters should not be a problem as long as you have your file encoded in UTF-8 and the file does not have a BOM. You can post your debug log and we can check what is going on with these 14 users.
Kind regards,

RolandD

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  1. 2 weeks ago
  2. RO CSVI
  3. # 2
serbar
serbar
Accepted Answer Pending Moderation
I was thinking about the initial issue with the error 504. By the time it returned the error, the server kept updating the list but hanged on 282 fields.

When I imported the contacts, after a while, I had the same error. By the time of the error, there were 200 imported users. But still, it continued until it stopped before importing everything. Then I reduced the records to import from 1000 to 50 and added 5 seconds interval between batches. The error stopped and everything was imported (I haven't tested to import names with accents yet).

Maybe, if you enable similar setup to Update the Fields where the user can update less, use few seconds break, even with Akeeba or other plugin interfering, it would update the whole field list. Something worth looking into in the code. Just an idea.

Regards,
Sergio
  1. 2 weeks ago
  2. RO CSVI
  3. # 3
rolandd
rolandd
Accepted Answer Pending Moderation
Hi Sergio,

Maybe, if you enable similar setup to Update the Fields where the user can update less, use few seconds break, even with Akeeba or other plugin interfering, it would update the whole field list.
The thing is, for the Update of available fields we do a refresh for each table so that is already implemented. It seems to get the process started is taking a longer time. I will see what is going on there. I was wondering however if you just let it sit for a while will it eventually complete?
Kind regards,

RolandD

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  1. 2 weeks ago
  2. RO CSVI
  3. # 4
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