Resolved Load ICEcat Indexes - COM_CSVI_MAINTENANCE_ONBEFOR

Hello,

The log details should look like the attached screenshot.

Now the error you get COM_CSVI_MAINTENANCE_ONBEFORE_EXECUTION_ERROR means that CSVI can't run the task you are requesting. To be more precise, the preparation for doing the ICEcat loading is where it goes wrong. The reason why it fails should be in the debug log, the one you posted last but there is nothing there which is strange.

There are several reasons this can fail

1. CSVI cannot unpack the ICEcat index zip file
2. CSVI cannot unpack the ICEcat manufacturer zip file
3. There is no username or password filled in the Settings

You said, you have put the index and manufacturer file in the tmp/com_csvi folder yourself right? The files should be called icecat_supplier and icecat_index there is no extension on these files.

Under Settings -> ICEcat, you don't need to change the URLs because this is only used if CSVI needs to download the files from ICEcat. Have you put in a username and password there?

I`ve been doing just that. I repeated the processes after cleaning the cache the same thing happened as before. I took a screenshot of the error. So there are no results.

That is the debug log but I am asking for the regular log Details. Let me try to explain it

1. Click on Components
2. Click on CSVI Pro
3. Click on Logs
4. Click on CSVI Maintenance where the Action type says Load ICEcat indexes
5. You are now on the details page of the log. What does it show there?

thanks. the debug is attached

Details
Date 2016-01-23 19:04:38 UTC
Software Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
Date Time Line Action Comment
Processed 2 lines
2016-01-23 19:04:38 0 [DEBUG] Clean up old logs. Found 26 logs and threshold is 25 logs
2016-01-23 19:04:38 0 [QUERY] SELECT csvi_log_id FROM jos_csvi_logs ORDER BY csvi_log_id

Either click on the name CSVI Maintenance or check the box and click the button Details.

Nothing is showing up. I took a screenshot.

If you go to CSVI Pro -> Logs and check the Log details, what does it say there?

Sorry, in relation to ICEcat, the only msg I get in the log area is:

"No debug log available"

Hello,
Can you please send us any information related to the error from the Logs tab in CSVI pro interface?