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Resolved Exported XLSX file opens with the view starting AFTER the last populated column - So it looks blank

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  1. anth
    anth
  2. RO CSVI
  3. Tuesday, 17 March 2026
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Hi, I'm using:

RO CSVI 9.6.0
in Joomla5.4.3
with Virtuemart 4.6.0
PHP 8.3.30

When I export a XLSX file and open it in Microsoft XL, it appears blank - no data on screen.
On closer examination, the columns start at "H" - which is the first empty column.

I can drag the columns to bring the earlier (populated) columns into view. I cannot scroll to bring them into view.

I have opened the exported XLSX file in a workmate's PC & get the same result.

This seems like a really odd problem & I cannot even begin to think what a solution might look like.

Any ideas how I could address this? How can I make an XLSX file so that the initial opening view shows A1 cell and doesn't begin at H1?
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Responses (1)
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
Any ideas how I could address this? How can I make an XLSX file so that the initial opening view shows A1 cell and doesn't begin at H1?

We have never heard of this issue before so need to find what is causing this. So export data starts from H column and the columns before that are all empty? Can you post the exported XLS file and template XML to check? To get the template XML file from RO CSVI templates list page select the export template and click on Backup templates button. Post the downloaded XML file. Also post export debug log. To get debug log see How to collect debug information? document.
Kind regards,

Tharuna

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