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Resolved ERROR Frontend

  1. Vladimir
    Vladimir
  2. RO CSVI
  3. Wednesday, 24 February 2021
  4.  Subscribe via email
Hello. Me again.
I created and configured the import template.
Created a menu item.
The import was successful.
After some time, re-running the import via the menu item causes an error:

An error has occured during the import. Below the information received from the server.

Status error: 500
Status message: Internal Server Error
Error: Could not find template "isis".: Call to a member function load() on bool

Moreover, if I am on the template page on the second browser tab, this error does not occur and the import is successful. It is not clear why the component is looking for the ISSIS template.

Ошибка возникает как на моем шаблоне так и на стандартном шаблоне ISTRAXX.
The error occurs both on my template and on the standard ISTRAXX template.
Attachments (2)
Screenshot_2021-02-24 Импорт Цены.png Screenshot_2021-02-24 Импорт Цены.png
com_csvi.log.147.zip
0
Accepted Answer
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
I did a fix in code for Google sheets and loaded the patch file on your site. Now the error with Google sheet import is gone. Please test the import on your site and let me know.
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO CSVI
  3. # Permalink
Responses (27)
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
After some time, re-running the import via the menu item causes an error:

In your import template settings on Limit tab set the number of lines of import to 100 or 50, save the template and run the import. Try and let me know if import works without any error.

An error has occured during the import. Below the information received from the server.

Status error: 500
Status message: Internal Server Error
Error: Could not find template "isis".: Call to a member function load() on bool

Actual error is "Call to a member function load() on bool". Since isis is the default template set for administrator it is included in the error.
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO CSVI
  3. # 1
Vladimir
Vladimir
Accepted Answer Pending Moderation
The error remained. But the time interval after which it appears has increased.
  1. more than a month ago
  2. RO CSVI
  3. # 2
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
What if you reduce the number of lines of import to 10 or 20? Does the import finish without any error then?
Kind regards,

Tharuna

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  1. more than a month ago
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  3. # 3
Vladimir
Vladimir
Accepted Answer Pending Moderation
If I set the value to 20 or 10, the import continues for too long and does not stop.
I only have 80 rows in the import.
Attachments (1)
Screenshot_2021-02-26 Импорт Цены.png Screenshot_2021-02-26 Импорт Цены.png
  1. more than a month ago
  2. RO CSVI
  3. # 4
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
What if you import a small file which has only 5 records? Does import finish then?

To check, can you post the below files?

1. Please login to your site and go to System -> System Information. Click on the button Download as text and attach the file here.
2. Post the import file with 80 rows.
Kind regards,

Tharuna

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  1. more than a month ago
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  3. # 5
Vladimir
Vladimir
Accepted Answer Pending Moderation
Hello. I changed the import file to 4 lines. The error remained. I attach the files.
Attachments (2)
systeminfo-2021-03-01T12 55 31+03 00.txt
Import.xlsx
  1. more than a month ago
  2. RO CSVI
  3. # 6
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
The import file you attached, did you try to import it from backend? Did import work for you?

When i run the import from backend i am seeing an error that "No supported fields have been found in the import file". See attached screenshot from import preview page.

Saving file as CSV and import preview page loads without a problem(See attached screenshot). Import goes fine from frontend too.
Attachments (2)
Screenshot 2021-03-01 at 4.09.06 PM.png Screenshot 2021-03-01 at 4.09.06 PM.png
Screenshot 2021-03-01 at 4.12.38 PM.png Screenshot 2021-03-01 at 4.12.38 PM.png
Kind regards,

Tharuna

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  1. more than a month ago
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  3. # 7
Vladimir
Vladimir
Accepted Answer Pending Moderation
oops
  1. more than a month ago
  2. RO CSVI
  3. # 8
Vladimir
Vladimir
Accepted Answer Pending Moderation
I'm sorry. I attached the wrong file.
Attachments (1)
Import.xlsx
  1. more than a month ago
  2. RO CSVI
  3. # 9
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
There is no problem with the attached import file, Import goes fine both on backend and frontend for me. Does the import work for you with the file on backend? Error is only on frontend?
Kind regards,

Tharuna

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  1. more than a month ago
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  3. # 10
Vladimir
Vladimir
Accepted Answer Pending Moderation
Hello. The error is only in the frontend.
And the error appears only after some time.
And the error appears only after some time.
But as soon as I visit the import template in the backend, it disappears. and the import can be done.
  1. more than a month ago
  2. RO CSVI
  3. # 11
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
The error is only in the frontend.

Since you are saying error is only on frontend and not on backend there is no problem with the import itself. Something is stopping the import on frontend on your site.

Few things to check

1. Do you have htaccess enabled on your site? Is it the default one which comes with Joomla installation?
2. Do you have Security plugins like Admin tools installed on site? If so check if that is stopping RO CSVI import.
3. Check if other import or export templates works on frontend.
Kind regards,

Tharuna

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  1. more than a month ago
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  3. # 12
rolandd
rolandd
Accepted Answer Pending Moderation
Hello Vladimir,

Is the error you get always the same?
Call to a member function load() on bool
Kind regards,

RolandD

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  3. # 13
Vladimir
Vladimir
Accepted Answer Pending Moderation
Yes. always
  1. more than a month ago
  2. RO CSVI
  3. # 14
Vladimir
Vladimir
Accepted Answer Pending Moderation
I will create a test site with a clean jumla and virtumart. I'll try to import it. If the error persists, I will give you access. so that you can see it, too.
  1. more than a month ago
  2. RO CSVI
  3. # 15
rolandd
rolandd
Accepted Answer Pending Moderation
Hey Vladimir,

I do not think you need a clean site, but I would like to see a new debug log. The one in the first post only has 1 line in it. Do you have a newer log?
Kind regards,

RolandD

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  1. more than a month ago
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  3. # 16
Vladimir
Vladimir
Accepted Answer Pending Moderation
Hello. I created a test site. I took the latest version of VM3 https://dev.virtuemart.net/attachments/1280/VirtueMart3.8.8_Joomla_3.9.24-Stable-Full_Package.zip.
Created the /IMPORT CSVI / menu item.

Follow this link to the import file. Access is shared.
https://docs.google.com/spreadsheets/d/1XLWtnEDcqxlDWgkyPKqd0rH-1mbniL4DdaNH-P35ZIk/edit?usp=sharing


The import from the backend passes without problems. The import from the frontend is also easy at first. after half an hour, it returns an error. If you click on the link now, an error will occur.

But if you go to the backend in the import template, the error from the frontend disappears.


http://testrocsvi.by/
log/pas admin/admin

If necessary, I can give you access to the C-Panel.
  1. more than a month ago
  2. RO CSVI
  3. # 17
tharuna
tharuna
Accepted Answer Pending Moderation
Hello Vladimir,
The import from the backend passes without problems. The import from the frontend is also easy at first. after half an hour, it returns an error. If you click on the link now, an error will occur.

Does that mean the import goes good at first and then with next imports you see the error or import takes so long and then throws the error without finishing?

http://testrocsvi.by/
log/pas admin/admin

Site does not load for me with the link. See attached screenshot.

If necessary, I can give you access to the C-Panel.

Please send us (S)FTP details and Joomla administrator login details. You can post the details on Site details tab under your reply.
Attachments (1)
Screenshot 2021-03-03 at 12.37.44 PM.png Screenshot 2021-03-03 at 12.37.44 PM.png
Kind regards,

Tharuna

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  1. more than a month ago
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  3. # 18
Vladimir
Vladimir
Accepted Answer Pending Moderation
Service address for viewing the site:

http://atestroc.vh98.hosterby.com/

admin admin
  1. more than a month ago
  2. RO CSVI
  3. # 19
Vladimir
Vladimir
Accepted Answer Pending Moderation
Does that mean the import goes good at first and then with next imports you see the error or import takes so long and then throws the error without finishing?

Hello.
Yes. Several imports go well, and the next ones fail.
  1. more than a month ago
  2. RO CSVI
  3. # 20
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