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Resolved Error 500

  1. serperui
    serperui
  2. RO CSVI
  3. Tuesday, 20 June 2017
  4.  Subscribe via email
Explanation: This error means that something has gone wrong but the server does not want to tell you what exactly happened. The only way to find out is to ask your hosting provider for the error message in the error log. For further information you can check the 500 Internal Server Error document on our site. Without the real error we will not be able to help you.
In LOG

500 GET /******/administrator/components/com_csvi/rantai/rantai.php?task=import&runId=310&_=1497957440510 HTTP/1.1
I' ve test permissions and all ok.
the import xls ok...
0
Responses (14)
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
There were some fixes done to CSVI core package and so it is a version ahead. But your error shows that you are running a very old version of CSVI VirtueMart addon. Do you have CSVI VirtueMart addon 7.2.0 version running on your site?
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO CSVI
  3. # 1
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
The error you have posted from log is not complete, can you post the full error from your server error log to check?
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO CSVI
  3. # 2
serperui
serperui
Accepted Answer Pending Moderation
I haven`t more info.

sorry
  1. more than a month ago
  2. RO CSVI
  3. # 3
rolandd
rolandd
Accepted Answer Pending Moderation
Hello,

You posted this:
500 GET /******/administrator/components/com_csvi/rantai/rantai.php?task=import&runId=310&_=1497957440510 HTTP/1.1
This is the line from the access log but the error is in the server error log. As the original message says we cannot tell you why your server stops. Check with your hosting provider to see if they can tell you what error is generated.

the import xls ok...
Do you get the same error if you import a CSV file?
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 4
serperui
serperui
Accepted Answer Pending Moderation
There is not system error, is the application that reports the error so it is not registered in the error log.
Selección_089.png
the same error when put an CSV file.
Attachments (1)
Selección_089.png Selección_089.png
  1. more than a month ago
  2. RO CSVI
  3. # 5
rolandd
rolandd
Accepted Answer Pending Moderation
Hello,

There is not system error, is the application that reports the error
I built this system, I know where which error comes from.

The error Internal Server Error comes from your server not from CSVI. The red text is only there to help you identify the issue. Since your server only tells us "Internal Server Error" there is nothing we know that can be done.

So in short, the red message comes from CSVI, the Internal Server Error comes from your server. Whenever a server generates this error, it writes the real error to the server error log. If that doesn't happen, the server is not setup correctly.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 6
serperui
serperui
Accepted Answer Pending Moderation
This is my error log.
unpublish when read please.
  1. more than a month ago
  2. RO CSVI
  3. # 7
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
There is no error log attached with your post. Zip the log file and try to post it again.
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO CSVI
  3. # 8
serperui
serperui
Accepted Answer Pending Moderation
remove after read
  1. more than a month ago
  2. RO CSVI
  3. # 9
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
The file has been removed.

This is the actual error found from your logs

PHP Fatal error: Class '\\virtuemart\\com_virtuemart\\model\\import\\product' not found in /administrator/components/com_csvi/rantai/import/model.php on line 494

The error is because CSVI is not able to find VirtueMart product addon file at right location. Did you update your CSVI to latest version? Did you also update your VirtueMart addon? Can you check if your CSVI and VirtueMart addon are of same version?
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO CSVI
  3. # 10
serperui
serperui
Accepted Answer Pending Moderation
pkg_csvi_7.2.3_pro.zip not contain VM archive.
Selección_090.png
Attachments (1)
Selección_090.png Selección_090.png
  1. more than a month ago
  2. RO CSVI
  3. # 11
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
VirtueMart addon is not a part of CSVI core package. You need to download it from CSVI Pro Extensions section in CSVI downloads page.
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO CSVI
  3. # 12
serperui
serperui
Accepted Answer Pending Moderation
NO PRESENT IN THIS VERSION.
screencapture-csvimproved-downloads-csvi-pro-extensions-csvi-pro-extensions-7-2-2-1498042286608.png
Attachments (1)
screencapture-csvimproved-downloads-csvi-pro-extensions-csvi-pro-extensions-7-2-2-1498042286608.png screencapture-csvimproved-downloads-csvi-pro-extensions-csvi-pro-extensions-7-2-2-1498042286608.png
  1. more than a month ago
  2. RO CSVI
  3. # 13
serperui
serperui
Accepted Answer Pending Moderation
ok, perfect
  1. more than a month ago
  2. RO CSVI
  3. # 14
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