Looking for a useful answer?

Read our Getting Started Guide and make sure you checked all steps explained.

Don't just say it does not work but describe in detail what is happening and add the following information:

• Version of the extension you are using
• Sample of the file being imported
• A copy of the template you are using
• Collected debug information

Without this information you won't get a useful answer. If no debug log is attached, you will get a request to post it.

Where to get the debug information?

A tutorial on how to collect debug information has been written to help you collect your debug information.