1. Noordoost
  2. RO Payments
  3. Thursday, 06 January 2022
  4.  Subscribe via email
Hi there,

I have a Hikashop webshop with RO Payments combined with Rabo Omnikassa. In the list of transactions I sometimes see orders that are not completed, but only show the line

[2021-08-29 21:06:09] Gekozen kaart(en):

in the transaction-log. There is no loggin of "currency" of "transaction details" as there normaly are. Please can you tell me what this means? Did the visitor not make a choise for a bank, or did he close the browser / moved to another site etc?

Best regards,
Accepted Answer Pending Moderation
Hello Peter,

When you have a logfile with only that line in it, the user started the payment but never finished it. Whether they closed the browser or moved to another page that I cannot tell you but it is one of these things.

The currency and transaction details only happen if the user actually went to the bank and a response has been received from the bank. In this case the user never reached the bank.
Kind regards,


If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
  1. 2 weeks ago
  2. RO Payments
  3. # 1
  • Page :
  • 1

There are no replies made for this post yet.
Be one of the first to reply to this post!