1. Anonymous User
  2. RO Payments
  3. Thursday, 25 March 2021
  4.  Subscribe via email
Hello,

Somehow the order status in Mijoshop (Opencart fork) changes automatically after a chargeback is set in Mollie payment gateway. Before we used Rabobank which didn't cause any problems. See an example below:

Schermafbeelding 2021-03-25 om 14.35.43.png

I've read something about a callback from the payment method on the Opencart forum: https://forum.opencart.com/viewtopic.php?t=215931. Could this be happening to my webshop? And how to prevent this from happening?

These are my Mollie profile settings in RoPayments:

Schermafbeelding 2021-03-25 om 09.43.29.png

These are my store settings:

Schermafbeelding 2021-03-25 om 09.46.40.png

These are my payment plugin settings:

Schermafbeelding 2021-03-25 om 09.47.27.png
Attachments (4)
Accepted Answer Pending Moderation
Hello,

Can you please post the transaction log for this order? You can find the log on the transactions page in the last column by clicking on the Show button.

That should at least tell us if anything came through RO Payments.
Kind regards,

RolandD

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  1. 2 weeks ago
  2. RO Payments
  3. # 1
Accepted Answer Pending Moderation
Hi Roland, here is the log:

[2021-03-14 20:22:31] Gekozen kaart(en): ideal

[2021-03-14 20:23:00] Set transaction details

[2021-03-14 20:23:00] Currency: EUR

[2021-03-14 20:23:00] Send customer to URL: https://www.mollie.com/paymentscreen/issuer/select/ideal/**************

[2021-03-14 20:23:22] Process directly

[2021-03-14 20:23:22] User agent: Mollie HTTP client/1.0

[2021-03-14 20:23:22] Query string: transaction_id=1615749780

[2021-03-14 20:23:22] Payment provider calling

[2021-03-14 20:23:22] Get transaction ID

[2021-03-14 20:23:22] Received transaction ID 1615749780

[2021-03-14 20:23:22] Get transaction status

[2021-03-14 20:23:22] id:tr_rT72FMxc3h

[2021-03-14 20:23:22] transaction_id:1615749780

[2021-03-14 20:23:22] Received payment status: paid

[2021-03-14 20:23:22] Received card: ideal

[2021-03-14 20:23:22] Set transaction details

[2021-03-14 20:23:22] Payment has SUCCESS status

[2021-03-14 20:23:22] Current order status P

[2021-03-14 20:23:22] Send customer change status email

[2021-03-14 20:23:22] {"order_number":"5671","order_id":"5671","order_total":"59.9900","order_status":"C","user_email":"**************@gmail.com","order_comment":"Transaction number: 1615749780"}

[2021-03-14 20:23:22] Send admin order payment email

[2021-03-14 20:23:22] Notifying extension on URL: https://www.**************.nl/index.php?option=com_mijoshop&route=payment/jdideal/callback&transactionId=1615749780&pid=UROhOkCc3OQa4cjw6vTdtyN745iU12CGnUPVnH18PjFoMkcwMb

[2021-03-14 20:23:22] Notify method: get

[2021-03-14 20:23:24] Received HTTP status 200

[2021-03-14 20:23:24] Process directly

[2021-03-14 20:23:24] User agent: Mozilla/5.0 (iPhone; CPU iPhone OS 14_4 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.0.3 Mobile/15E148 Safari/604.1

[2021-03-14 20:23:24] Query string: transaction_id=1615749780&output=customer

[2021-03-14 20:23:24] User Guest is calling.

[2021-03-14 20:23:24] Redirecting customer to: https://www.**************.nl/index.php?option=com_mijoshop&route=payment/jdideal/callback&transactionId=1615749780&pid=UROhOkCc3OQa4cjw6vTdtyN745iU12CGnUPVnH18PjFoMkcwMb

[2021-03-14 20:23:24] Process directly

[2021-03-14 20:23:24] User agent: Mozilla/5.0 (iPhone; CPU iPhone OS 14_4 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.0.3 Mobile/15E148 Safari/604.1

[2021-03-14 20:23:24] Query string: transaction_id=1615749780&output=customer

[2021-03-14 20:23:24] User Guest is calling.

[2021-03-14 20:23:24] Redirecting customer to: https://www.**************.nl/index.php?option=com_mijoshop&route=payment/jdideal/callback&transactionId=1615749780&pid=UROhOkCc3OQa4cjw6vTdtyN745iU12CGnUPVnH18PjFoMkcwMb

[2021-03-23 15:10:19] Process directly

[2021-03-23 15:10:19] User agent: Mollie HTTP client/1.0

[2021-03-23 15:10:19] Query string: transaction_id=1615749780

[2021-03-23 15:10:19] Payment provider calling

[2021-03-23 15:10:19] Get transaction ID

[2021-03-23 15:10:19] Received transaction ID 1615749780

[2021-03-23 15:10:19] Get transaction status

[2021-03-23 15:10:19] id:tr_rT72FMxc3h

[2021-03-23 15:10:19] transaction_id:1615749780

[2021-03-23 15:10:19] Received payment status: paid

[2021-03-23 15:10:19] Received card: ideal

[2021-03-23 15:10:19] Set transaction details

[2021-03-23 15:10:19] Payment has SUCCESS status

[2021-03-23 15:10:19] Current order status P

[2021-03-23 15:10:19] Send customer change status email

[2021-03-23 15:10:19] {"order_number":"5671","order_id":"5671","order_total":"59.9900","order_status":"C","user_email":"**************@gmail.com","order_comment":"Transaction number: 1615749780"}

[2021-03-23 15:10:19] Send admin order payment email

[2021-03-23 15:10:19] Notifying extension on URL: https://www.**************.nl/index.php?option=com_mijoshop&route=payment/jdideal/callback&transactionId=1615749780&pid=UROhOkCc3OQa4cjw6vTdtyN745iU12CGnUPVnH18PjFoMkcwMb

[2021-03-23 15:10:19] Notify method: get

[2021-03-23 15:10:20] Received HTTP status 200
  1. 2 weeks ago
  2. RO Payments
  3. # 2
Accepted Answer Pending Moderation
Hello,

Not sure why I did not notice this before but I see now that you have in the title that the status change happened after a Mollie chargeback. In the upcoming release are a number of changes in regards to chargebacks. One important one is related to your issue. The chargeback is no longer given as a status but needs to be checked against the payment. So what happened here is that it came through as paid and followed that path. With the new release it will no longer be paid but chargeback and follow that path.

There is nothing to fix at this moment, the release is expected to go out early next week at the latest.
Kind regards,

RolandD

=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
  1. 2 weeks ago
  2. RO Payments
  3. # 3
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