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Resolved Order status to canceled

  1. verbeekp
    verbeekp
  2. RO Payments
  3. Monday, 21 December 2020
  4.  Subscribe via email
Hi

I've been experiencing an issue that all my order in Virtuemart are set to a status of canceled, while the payment is successfull.

Regards
0
Responses (2)
verbeekp
verbeekp
Accepted Answer Pending Moderation
The log of an transaction is below:

[2020-12-21 12:50:28] Gekozen kaart(en): ideal

[2020-12-21 12:50:34] Currency: EUR

[2020-12-21 12:50:34] Set transaction details

[2020-12-21 12:50:34] Send customer to URL: https://betalen.rabobank.nl/omnikassa/nl/payment-brand?token=eyJraWQiOiJFTU8iLCJhbGciOiJFUzI1NiJ9.eyJlbW8iOiIwZmVlOTkxZC0xNTZhLTRhYzMtYjc2NS1kYTc0MTAyNDQyYTYiLCJjaWQiOiJjNmFhLTI3NzAiLCJleHAiOjE2MDg1NjQwMzR9.zQyHywg_LEjCvUtNn4sI22JIiU0hiQ49PhMF1Tw0f25dtBm2P1b_gq0uYknuEuYqwr9PDb7fsGpUweY5c8iGig

[2020-12-21 12:53:46] Process directly

[2020-12-21 12:53:46] User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36 Edg/87.0.664.66

[2020-12-21 12:53:46] Query string: transaction_id=1608551434&order_id=HNDG0817&status=COMPLETED&signature=81d519d69b62f56acf56af0a5893d159823934a0c053333c809cb5c0621b3577da0d9f8c38ba984efeea5e054578cfc76886b2d143019d88361c8052d3af1652

[2020-12-21 12:53:46] User oppie67 is calling.

[2020-12-21 12:53:46] Get transaction ID

[2020-12-21 12:53:46] Received transaction ID 1608551434

[2020-12-21 12:53:46] Get transaction status

[2020-12-21 12:53:46] Order ID:HNDG0817

[2020-12-21 12:53:46] Status:COMPLETED

[2020-12-21 12:53:46] Signature:81d519d69b62f56acf56af0a5893d159823934a0c053333c809cb5c0621b3577da0d9f8c38ba984efeea5e054578cfc76886b2d143019d88361c8052d3af1652

[2020-12-21 12:53:46] Set transaction details

[2020-12-21 12:53:46] Payment has SUCCESS status

[2020-12-21 12:53:46] Current order status P

[2020-12-21 12:53:48] Notifying extension on URL: https://vinorie.nl/index.php?option=com_virtuemart&view=pluginresponse&task=pluginresponsereceived&on=HNDG0817&Itemid=767&pm=3&transactionId=1608551434&pid=NPbIAZMy6dkCuTna4S7NrgpsVWZsMCE9lXmUOuO9Tinj2ZAnjC

[2020-12-21 12:53:48] Notify method: get

[2020-12-21 12:53:48] Caught an error notifying extension: SSL certificate problem: unable to get local issuer certificate

[2020-12-21 12:53:48] Redirecting customer to: https://vinorie.nl/index.php?option=com_virtuemart&view=pluginresponse&task=pluginUserPaymentCancel&on=HNDG0817&pm=3&Itemid=767&transactionId=1608551434&pid=NPbIAZMy6dkCuTna4S7NrgpsVWZsMCE9lXmUOuO9Tinj2ZAnjC
  1. more than a month ago
  2. RO Payments
  3. # 1
rolandd
rolandd
Accepted Answer Pending Moderation
Hello,

Thank you for the transaction log.

The status goes to cancelled because RO Payments receives the error SSL certificate problem: unable to get local issuer certificate from your server. Once that issue is solved, the order status should be fine as well.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO Payments
  3. # 2
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