Categories
View Replies (9)

Resolved I use RO payments is not going straightforward to the payment provider?

  1. nkamp
    nkamp
  2. RO Payments
  3. Monday, 06 April 2020
  4.  Subscribe via email
Hello,

I remember from the past that if the customer does an order and confirmed this order, he was going directly to the payment provider.

I detect now that if the customer confirmed his order than he gets the overview of the order with the button "Ga naar de Kassa". When the customer pressed this button he will be forwarded to the payment provider.

I have put the option "Doorsturen naar betaalpagina*" to "Onmiddelijk doorsturen". So my expectation is that he sees the overview of the order and almost immediately redirected to the payment provider.

I'm using joomla 3.9.16, virtuemart 3.6.10 and the latest version of Rupostel OPC.

Do you know why this is not working as I expected?

Best Regards,

Nico
0
Responses (9)
rolandd
rolandd
Accepted Answer Pending Moderation
Hello Nico,
The first thing that comes to mind is a JavaScript error. The page with the button to go to the checkout is fired by JavaScript. If you do a payment, can you open the developer tools of your browser, usually done by pressing F12 abs check the script tab. This should show if there is an error. With JavaScript if there is any error everything else stops. So it may be something unrelated to the payment. Let me know how it goes or send me the URL where it happens.
Kind regards,

RolandD

=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
  1. more than a month ago
  2. RO Payments
  3. # 1
nkamp
nkamp
Accepted Answer Pending Moderation
Hello RolandD,

Thanks for you're reaction. I know what you mean and I have checked it. If I confirm the order "Bevestig bestelling" than if I'm right I don't see an error message in the console. There is a lot of javascript used in the template (linelabox). On my development environmet I have tried to take this out of the template but than I get all kind of other errors, so this is not working I think.
But I changed the template to protostar and beez3 on my dev environment but the same issue, it is not redirected to my payment provider

Ok there is not any error in the console, so I don't think it is javascript or...

Here is the url:Dogwatch - webwinkel

Best Regards,

Nico
  1. more than a month ago
  2. RO Payments
  3. # 2
rolandd
rolandd
Accepted Answer Pending Moderation
Hello Nico,

So I checked the checkout and see you are not being forwarded. This is not because of a JavaScript error but the complete JavaScript is missing. Can you double check if in the profile it is set to redirect immediately?

There is no template override either of the components/com_jdidealgateway/layouts/forms/psp.php file either? The correct profile is also chosen in the payment methods in VirtueMart?

I tested several ways but it works on my test site.
Kind regards,

RolandD

=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
  1. more than a month ago
  2. RO Payments
  3. # 3
Anonymous User
Accepted Answer Pending Moderation
Hello Roland,

I have made some screenshots so as you can see, in the profile it is set to redirect immediately. I have also made some screenshots of the virtuemart configuration.

There is not an override made. There are in the whole tree two psp.php file's

  • d:\www\004_dogwatch3\components\com_jdidealgateway\layouts\forms\psp.php
  • d:\www\004_dogwatch3\administrator\components\com_jdidealgateway\models\fields\psp.php


I have two other things tested/tried:

  • Activeer automatische keuze betaalwijze: ideal
  • Turn off Ajax voor OPC


The screenshots I send, I don't think there is anything left to configure or there must be a conflict with Rupostel OPC? Till now I don't have found an configure item that says "go to the payment provider" something like that.

Best Regards,

Nico
Attachments (6)
2020-04-08 21_11_03-Na afrekenen wordt dit niet meteen doorgestuurd naar payment provider.jpg 2020-04-08 21_11_03-Na afrekenen wordt dit niet meteen doorgestuurd naar payment provider.jpg
2020-04-08 21_11_03-Na afrekenen wordt dit niet meteen doorgestuurd naar payment provider 2.jpg 2020-04-08 21_11_03-Na afrekenen wordt dit niet meteen doorgestuurd naar payment provider 2.jpg
2020-04-08 21_11_03-Na afrekenen wordt dit niet meteen doorgestuurd naar payment provider-3.jpg 2020-04-08 21_11_03-Na afrekenen wordt dit niet meteen doorgestuurd naar payment provider-3.jpg
2020-04-08 21_11_03-Na afrekenen wordt dit niet meteen doorgestuurd naar payment provider-4.jpg 2020-04-08 21_11_03-Na afrekenen wordt dit niet meteen doorgestuurd naar payment provider-4.jpg
2020-04-08 21_11_03-Na afrekenen wordt dit niet meteen doorgestuurd naar payment provider-5.jpg 2020-04-08 21_11_03-Na afrekenen wordt dit niet meteen doorgestuurd naar payment provider-5.jpg
com_jdidealgateway.errors.txt
  1. more than a month ago
  2. RO Payments
  3. # 4
rolandd
rolandd
Accepted Answer Pending Moderation
Hello,

This has nothing to do with OPC as you have already left VirtueMart at this point. I cannot reproduce it at all. Is it possible to give me (S)FTP details and I take a look myself?

You can enter the details in the Site Details tab below your reply.
Kind regards,

RolandD

=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
  1. more than a month ago
  2. RO Payments
  3. # 5
Anonymous User
Accepted Answer Pending Moderation
Hello,

Herewith I send you the information. You only asked for the sFTP account. I have made one for you. I have not made an account for the site it self. I will take a look tomorrow morning if you needed this as well to do a better investigation.

Best Regards,

Nico
  1. more than a month ago
  2. RO Payments
  3. # 6
rolandd
rolandd
Accepted Answer Pending Moderation
Hello,

The problem is that the payment option is not configured correctly. In the database I see the following:


payment_logos="iDeal_83x28.jpg"|profileAlias="rabo_omnikassa"|payment_method="iDeal"
The profile alias rabo_omnikassa does not exist and I think this may have been either an old name or some leftover from a copy. If you save the payment method again, see if it goes as expected.

Due to the profile alias not existing, the redirect is defaulting to wait, that is why you are not being redirected.
Kind regards,

RolandD

=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
  1. more than a month ago
  2. RO Payments
  3. # 7
nkamp
nkamp
Accepted Answer Pending Moderation
Hello Roland,

Thanks! This was the issue. But that's from rabo_omnikassa 1.0 I believe. It was already not working for a longer time. I have been searching earlier but I could not found it. But this time I thought I will try to find it.

Could I knew this is my question? And how? Was somewhere in the documentation?

And I send you also the log file what does this "No log ID has been found" mean? Can I do something about it?

Nice eastern & Best Regards,

Nico
  1. more than a month ago
  2. RO Payments
  3. # 8
rolandd
rolandd
Accepted Answer Pending Moderation
Hello Nico,

Could I knew this is my question? And how? Was somewhere in the documentation?
You could not have known this unless you debugged the issue or looked into the database. The problem is that your selection is non-existent so the dropdown shows the first option. This can make you think this is all good. If you would have pressed Save at some point, it would have "magically" started working again.

As for the No log ID has been found, this is logged if the /cli/notify.php script is called with no or incorrect data. Generally this is not something to worry about. This log is really there for major issues. As long as the log you can see in the Transactions list is good, that is all what really matters.
Kind regards,

RolandD

=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
  1. more than a month ago
  2. RO Payments
  3. # 9
  • Page :
  • 1


There are no replies made for this post yet.
Be one of the first to reply to this post!