After a payment with Buckaroo I get an error: No log ID has been found
See the attached screenshot
The strange thing in this situation is that I receive a confirmation email without the Buckaroo payment (pay cash at pick up).
What happened:
- I ordered a product
- After the checkout form I'm on the Buckaroo site to select a bank for the iDeal payment
- The money is transfered from the bank account
- The browser sends me back to the webshop and displays the attached error
But why? I have a status page menu item.
In Admin Tools /cli/notify.php is allowed, but when go to the url in the browser the error is "No log ID has been found"
I didn't see any clue in the transaction log, but maybe you understand what goes wrong (see attachment)
Thank you in advance,
With kind regards,
Robert
-
kronson
- RO Payments
- Thursday, 04 September 2025
- Subscribe via email
Accepted Answer
Pending Moderation
Hi Robert,
We communicate in English because that is the forum language
In case Tharuna steps in she should be able to understand what we talk about.
So I was not asking about the link of the status page but what is the URL at the moment that Buckaroo sends you back to the website? Have you set any URLs in the Buckaroo account?
Let me know.
We communicate in English because that is the forum language
In case Tharuna steps in she should be able to understand what we talk about.So I was not asking about the link of the status page but what is the URL at the moment that Buckaroo sends you back to the website? Have you set any URLs in the Buckaroo account?
Let me know.
Kind regards,
RolandD
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RolandD
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Accepted Answer
Pending Moderation
Hi Roland,
(If it's you, why do we communicate in English?
)
The link of the status page is https://breinbreier.nl/status-buckaroo but after a payment you don't get to that page.
That's the only RO Payments menu-item there is.
In Joomla 3 it worked, it happened after the shop was migrated to Joomla 5 4 months ago.
With kind regards,
Robert
(If it's you, why do we communicate in English?
)The link of the status page is https://breinbreier.nl/status-buckaroo but after a payment you don't get to that page.
That's the only RO Payments menu-item there is.
In Joomla 3 it worked, it happened after the shop was migrated to Joomla 5 4 months ago.
With kind regards,
Robert
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