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Resolved Unknown Error "Cannot Process the File" when Running a Product Import

  1. MadWelshWizard
    MadWelshWizard
  2. RO CSVI
  3. Sunday, 19 May 2019
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Hi,

I'm getting an error message when I run a simple Product Import, it all looks good in the preview but something goes awry. I've had a look at the the debug file (attached below) and I can't see what the issue is.

The start of the error message reads:

An error has occurred during the import. Below the information received from the server.
Cannot process file... [Details Removed by me]

Any help would be splendid.

Thanks,

Craig A

com_csvi.log.7.zip
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Responses (7)
tharuna
tharuna
Accepted Answer Pending Moderation
Hello Craig A,
In your Product import template on Limit tab set Lines per import to 100 or 200 instead of default value 1000, save the template and run the import again. If you don't see the Limit tab click on Advanced button on top right. Check if your import works without any error after this setting.
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO CSVI
  3. # 1
MadWelshWizard
MadWelshWizard
Accepted Answer Pending Moderation
Hi Tharuna,

I got the same error message :(

I tried 100 and 200.

Could it be an issue with the folder permissions? It doesn't seem to be creating the temp files? My TMP directory is set to 777.

Thanks,

Craig
  1. more than a month ago
  2. RO CSVI
  3. # 2
tharuna
tharuna
Accepted Answer Pending Moderation
Hello Craig,
Yes looks like you are missing the temporary files created on import. In CSVI About page what is the status you see for your tmp folder? Can you post a screenshot?
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO CSVI
  3. # 3
MadWelshWizard
MadWelshWizard
Accepted Answer Pending Moderation
Heya Tharuna,

It did say non writeable or similar in red, I clicked on the "Fix This" button and now it seems to be in green, but the import still does not work.

Craig

csvi-screen-01.jpg
Attachments (1)
csvi-screen-01.jpg csvi-screen-01.jpg
  1. more than a month ago
  2. RO CSVI
  3. # 4
tharuna
tharuna
Accepted Answer Pending Moderation
Hello Craig,
Your tmp folder and com_csvi folder inside tmp folder all looks good. What is the error you see with import now? Can you post the whole of the error you see?
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO CSVI
  3. # 5
MadWelshWizard
MadWelshWizard
Accepted Answer Pending Moderation
Heya Tharuna,

Still getting the same error, here's a screen shot: csvi-screen-02.jpg

Craig
Attachments (1)
csvi-screen-02.jpg csvi-screen-02.jpg
  1. more than a month ago
  2. RO CSVI
  3. # 6
rolandd
rolandd
Accepted Answer Pending Moderation
Hello Craig,

After you get the preview, is the file still there? At least I assume you do get a preview as expected, correct?
Kind regards,

RolandD

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  1. more than a month ago
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  3. # 7
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