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Resolved Unable to update to CSVI Pro 7.2.0 from 7.1.0

  1. pwidner
    pwidner
  2. RO CSVI
  3. Monday, 05 June 2017
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I am getting these errors when updating to new version 7.2.0

CSVI cannot be installed because your database setup is corrupt. Something is wrong with your csvi_settings table. I have tried to read the old configuration from this table but both the new as the old database field do not exist. The suggestion is to uninstall CSVI and remove all tables that start with csvi_ from your database. Now that the database has been cleaned, you can do a clean installation.

I tried 3 times already. csvi_errors.jpg csvi_errors.jpg

Screen shot attached.
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rolandd
rolandd
Accepted Answer Pending Moderation
Hello,

You will get this error when the csvi_settings table exists but it doesn't have the csvi_setting_id column doesn't exist. In that case CSVI will try to load the data using the old name id but if that fails as well you will get this message.

Did you remove the tables prior to installing CSVI? If not, what fields do you have in the csvi_settings table? What data is in those fields?
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 1
pwidner
pwidner
Accepted Answer Pending Moderation
I am hoping not to lose the templates I have setup for exporting and importing. Will changing anything mess that up?
Here is what is in the csvi_settings fields
Attachments (1)
settings_fields.jpg settings_fields.jpg
  1. more than a month ago
  2. RO CSVI
  3. # 2
rolandd
rolandd
Accepted Answer Pending Moderation
Hello,

That actually looks good, I think for some reason your setup behaves different than what we tested. Can you try the following:


  1. Download the attached zipfile

  2. Unpack the attached zipfile

  3. Unzip the CSVI 7.2.0 package

  4. Replace the script.php file from the 7.2.0 package with the new script.php file

  5. Zip the files into a zip package again

  6. Install the package



This essentially replaces the script.php in the installation package and should make it possible to install CSVI 7.2.0.

Let me know how it goes.
Attachments (1)
patch_script_20170605.zip
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 3
pwidner
pwidner
Accepted Answer Pending Moderation
Thank you! I think that did the trick!
  1. more than a month ago
  2. RO CSVI
  3. # 4
rolandd
rolandd
Accepted Answer Pending Moderation
Thank you for letting me know it worked. I will add these changes to the next release so it shouldn't be an issue going forward.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 5
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