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Resolved Supported File

  1. teosala
    teosala
  2. RO CSVI
  3. Wednesday, 05 April 2017
  4.  Subscribe via email
Hi, I have a problem try to import a file from my excel mac, when I try to import the file the cvs say "No supported fields have been found in the import file" if you want I can provide my user and password to check.
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Responses (8)
rolandd
rolandd
Accepted Answer Pending Moderation
Hello,

Check your import template settings. On the File tab you have the I'm Mac option this must be set because Mac computers store the files in their own format which is not supported by default in PHP. Setting the option I'm Mac support for this is enabled.

The other option is to save the file with Windows or Linux line-endings.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 1
teosala
teosala
Accepted Answer Pending Moderation
Hi, they are cheched
Attachments (1)
Captura de pantalla 2017-04-05 a las 4.16.28 p. m..png Captura de pantalla 2017-04-05 a las 4.16.28 p. m..png
  1. more than a month ago
  2. RO CSVI
  3. # 2
rolandd
rolandd
Accepted Answer Pending Moderation
Hello,

In that case you need to post the information requested at the top of this page under Looking for a useful answer? because there must be an issue with your setup.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 3
teosala
teosala
Accepted Answer Pending Moderation
sorry I didnt under stand what do you try to say
  1. more than a month ago
  2. RO CSVI
  3. # 4
rolandd
rolandd
Accepted Answer Pending Moderation
Hello,

You tell me "it doesn't work" that is not enough information. Please go to the top of the page and read the instructions for asking support in the big blue box. We need this information to be able to help you.

Thanks.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 5
teosala
teosala
Accepted Answer Pending Moderation
OK, the option I´m mac is set, see the attachments
Attachments (1)
Captura de pantalla 2017-04-05 a las 4.16.28 p. m..png Captura de pantalla 2017-04-05 a las 4.16.28 p. m..png
  1. more than a month ago
  2. RO CSVI
  3. # 6
teosala
teosala
Accepted Answer Pending Moderation
* Version of the extension you are using:
* CSVI version (Latest is not a version number): CSVI Pro 7.1.0
* Sample of the file being imported:
* A copy of the template you are using. Use the maintenance menu to create a backup of your template
* Collected debug information
Attachments (2)
com_csvi.log.33.zip
CSVI_Exportar Precios PID_5-04-2017_23.51.csv
  1. more than a month ago
  2. RO CSVI
  3. # 7
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
Your CSV file is UTF-8Y encoded which means it is a BOM file. The Byte Order Mark(BOM) is an invisible 3-characters at the beginning and you can see it in your file. You have to first save your file as a normal UTF-8 file before doing the import.
Kind regards,

Tharuna

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  3. # 8
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