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Resolved RO CSVI cannot be installed

  1. 5uwebsite
    5uwebsite
  2. RO CSVI
  3. Monday, 15 July 2024
  4.  Subscribe via email
Hi there,

I tried to install RO CSVI for a Joomla 5.1.2 project with PHP 8.3. It is showing this error:

An error occured running the query ALTER TABLE `o37n4_csvi_availabletables` ADD unique INDEX `type_name` (`task_name`,`template_table`,`component`,`action`);. This generates the error Got error 100 - 'InnoDB error' from storage engine
Package Install: There was an error installing an extension: com_ro_csvi_8.11.2.zip

I used to installed RO CSVI 8.10.0 it was fine. However I got the same error when I tried to update the fields after installation, this is why I tried to upgrade with the 8.11.2 version.

The database and server is fine with all other extensions' installation and configurations.

Could you advise?

Thank you.
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Responses (25)
5uwebsite
5uwebsite
Accepted Answer Pending Moderation
Thank you. Please just use FTP rather than SFTP to connect.

Thank you
  1. more than a month ago
  2. RO CSVI
  3. # 1
5uwebsite
5uwebsite
Accepted Answer Pending Moderation
Hi RolandD,

Please use FTP instead of SFTP to connect, it should work.
  1. more than a month ago
  2. RO CSVI
  3. # 2
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
Thank you for the details. FTP worked. I see that you are importing custom fields for contact in import. There is a known issue with contacts custom fields import. I updated code on your site and ran import with 2 records (the file you sent us) and import goes without any error. Can you check now?
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO CSVI
  3. # 3
5uwebsite
5uwebsite
Accepted Answer Pending Moderation
Thank you. The import is working this time.

So could you release a new version of the extension that will fix the custom fields for the different components like Contact? We used to import contact with custom fields for a Joomla 4 website, it was working fine. Maybe this is a Joomla 5 website so need more adjustments?

Thank you
  1. more than a month ago
  2. RO CSVI
  3. # 4
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
So could you release a new version of the extension that will fix the custom fields for the different components like Contact?

Yes we have planned a new release with the fix for Contacts import and it will be out soon.

We used to import contact with custom fields for a Joomla 4 website, it was working fine.

This issue started with RO CSVI 8.11.2 version so any previous version would have worked fine.

Maybe this is a Joomla 5 website so need more adjustments?

You can update to new RO CSVI version when it is out and import should work without any problem.
Kind regards,

Tharuna

=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
  1. more than a month ago
  2. RO CSVI
  3. # 5
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