1. 5uwebsite
  2. RO CSVI
  3. Monday, 15 July 2024
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Hi there,

I tried to install RO CSVI for a Joomla 5.1.2 project with PHP 8.3. It is showing this error:

An error occured running the query ALTER TABLE `o37n4_csvi_availabletables` ADD unique INDEX `type_name` (`task_name`,`template_table`,`component`,`action`);. This generates the error Got error 100 - 'InnoDB error' from storage engine
Package Install: There was an error installing an extension: com_ro_csvi_8.11.2.zip

I used to installed RO CSVI 8.10.0 it was fine. However I got the same error when I tried to update the fields after installation, this is why I tried to upgrade with the 8.11.2 version.

The database and server is fine with all other extensions' installation and configurations.

Could you advise?

Thank you.
Accepted Answer Pending Moderation
Thank you. Please just use FTP rather than SFTP to connect.

Thank you
  1. more than a month ago
  2. RO CSVI
  3. # 1
Accepted Answer Pending Moderation
Hi RolandD,

Please use FTP instead of SFTP to connect, it should work.
  1. more than a month ago
  2. RO CSVI
  3. # 2
Accepted Answer Pending Moderation
Hello,
Thank you for the details. FTP worked. I see that you are importing custom fields for contact in import. There is a known issue with contacts custom fields import. I updated code on your site and ran import with 2 records (the file you sent us) and import goes without any error. Can you check now?
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO CSVI
  3. # 3
Accepted Answer Pending Moderation
Thank you. The import is working this time.

So could you release a new version of the extension that will fix the custom fields for the different components like Contact? We used to import contact with custom fields for a Joomla 4 website, it was working fine. Maybe this is a Joomla 5 website so need more adjustments?

Thank you
  1. more than a month ago
  2. RO CSVI
  3. # 4
Accepted Answer Pending Moderation
Hello,
So could you release a new version of the extension that will fix the custom fields for the different components like Contact?

Yes we have planned a new release with the fix for Contacts import and it will be out soon.

We used to import contact with custom fields for a Joomla 4 website, it was working fine.

This issue started with RO CSVI 8.11.2 version so any previous version would have worked fine.

Maybe this is a Joomla 5 website so need more adjustments?

You can update to new RO CSVI version when it is out and import should work without any problem.
Kind regards,

Tharuna

=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
  1. more than a month ago
  2. RO CSVI
  3. # 5
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