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  2. RO CSVI
  3. Tuesday, 16 July 2019
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Hello,

Unfortunately, I have another small problem concerning the related products.

The import of related products works fine. Also changing the related products works perfectly.

However, the complete deletion of related products does not work. This means that at least one product remains as a related product.

Or is there a trick to delete the associated products?

Kind regards,

Teresa
Accepted Answer Pending Moderation
Hello Teresa,
Are you trying to update the related products and in that process there are remains of old related products? Or can you tell us how you are deleting your related products?
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO CSVI
  3. # 1
Accepted Answer Pending Moderation
Good morning Tharuna,

yes, I tried to update the product like product_sku, 0 or no value for a related product.

Kind regards,

Teresa
  1. more than a month ago
  2. RO CSVI
  3. # 2
Accepted Answer Pending Moderation
Hello Teresa,
Can you post your import debug log to check?
Kind regards,

Tharuna

=========================
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  1. more than a month ago
  2. RO CSVI
  3. # 3
Accepted Answer Pending Moderation
  1. more than a month ago
  2. RO CSVI
  3. # 4
Accepted Answer Pending Moderation
Hello Teresa,
Both the debug log files sent are incomplete. But i do see why related products are not deleted. Deletion of related products happens only when new related products are imported with related_products field and not when related_products is empty. We have added this to our todo list and will update when it is fixed.
Kind regards,

Tharuna

=========================
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  1. more than a month ago
  2. RO CSVI
  3. # 5
Accepted Answer Pending Moderation
Hello Tharuna,

thanks for response. We are working on project which need to go online. And therefor we need the related products delete function.

When can we expect the update. Or if it is possible to get a patch?

Kind regards,

Teresa

PS: The log file are downloaded from CSVI as it is.
  1. more than a month ago
  2. RO CSVI
  3. # 6
Accepted Answer Pending Moderation
Hello Teresa,
We have fixed the related products deletion on import with the attached patch file. Follow the steps to check if the patch is working.

1. Load the attached patch file from CSVI Maintenance page.
2. In VirtueMart product import template on Options tab, look for Delete related products option and set it to yes. Click Advanced button if you don't see the option.
3. Run the import with related_products field set to empty.

Let me know how it goes.
Attachments (1)
Kind regards,

Tharuna

=========================
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  1. more than a month ago
  2. RO CSVI
  3. # 7
Accepted Answer Pending Moderation
Hello Tharuna,

GREAT!!! GREAT!! GREAT!... Works fine! Thank you very much!

Kind regards,

Teresa
  1. more than a month ago
  2. RO CSVI
  3. # 8
Accepted Answer Pending Moderation
Hello Tharuna,

In practice, a few small problems have been shown.

1. The first upload of related products will be assigned a maximum of 4 related products although 5 products are entered in the export file. If there are less than 5 related products, all products will be imported correctly. However, only the first time.

2. If now the existing assignment needs to be changed, there are differences in the number of related products.

Example: If at first 4 products are assigned and I at least change only one product, only 3 items will be assigned to the product.

If I then import only 3 related products to the same product, only 2 are still assigned.

Then I try to import only 2 related products. There is only 1 left on the product.

Final experiment with 1 related product gives 0 assigned products.

Each new attempt results with 1 product less than available in the export file. 1 = 0 | 2 = 1 | 3 = 2 | 4 = 3 etc.

Can you please check that? Many Thanks!

Kind regards,
Teresa
Attachments (2)
  1. more than a month ago
  2. RO CSVI
  3. # 9
Accepted Answer Pending Moderation
Hello Teresa,
Unfortunately i am not able to reproduce the two issues you have reported. Can we check one issue at a time? You can send me log of that one issue instead of sending the whole lot of log files which is difficult for me to find which issue is for which log file.
Kind regards,

Tharuna

=========================
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  1. more than a month ago
  2. RO CSVI
  3. # 10
Accepted Answer Pending Moderation
All log files concern the same error.

A new import of related products works fine. Except there are more than 4 related products to one main product. Theoretically, an import of 10 related products should be possible for one product.

When you update a product with its related products, one related product is always lost during imported.

Will import 4 related products to one major product.
<Product_SKU>4547</Product_SKU>
<Related_Products> 2150 | 2010 | 2020 | 2110 </ Related_Products>
One related product is lost after import.

Kind regards
Teresa
Attachments (1)
  1. more than a month ago
  2. RO CSVI
  3. # 11
Accepted Answer Pending Moderation
Hello Teresa,
From your debug log, i can see three related products insert queries so only 3 are inserted as related products. When i import a new product with related products i am not seeing any such issue. Can you please send me your template XML along with import file? I will try import here and see if i can reproduce the issue. To get the template XML go to CSVI Maintenance page, select CSVI Pro in first drop down, Backup templates in second dropdown. Select your import template. Click continue. Post the downloaded XML file.
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO CSVI
  3. # 12
Accepted Answer Pending Moderation
Hello Tharuna,
[color=red]A new import of related products works fine.[/color] Except there are more than 4 related products to one main product. Theoretically, an import of 10 related products should be possible for one product.


When you [color=red]update a product with its related products[/color], one related product is always [color=red]lost[/color] during imported.


Kind regards,

Teresa
  1. more than a month ago
  2. RO CSVI
  3. # 13
Accepted Answer Pending Moderation
Hello Teresa,
I tried the following imports to check if i can reproduce the issue

1. Import of new product with related_products which you are saying as working fine.
2. Import of a product with related_products which were already added. I mean importing same file twice.
3. Import of an old product with new set of related_products.

In any of these cases i was not able to see the issue. I have Delete related products option set to yes in my template.
Kind regards,

Tharuna

=========================
If you use CSVI, please post a rating and a review at the Joomla! Extension Directory
  1. more than a month ago
  2. RO CSVI
  3. # 14
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