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Resolved Remote file does not exist

  1. Anonymous User
  2. RO CSVI
  3. Friday, 01 April 2022
  4.  Subscribe via email
Hi,

I'm trying to import some products but there is something that isn't working.
Doing that action in a test website works, but when I go to the live site I get: Remote file does not exist
But the images exist.

Screenshot in attachment.

CSVI 8.20
Php 7.4.14

How can I solve this?
I've seen other posts on this forum, but no one of that solutions was working.

Thanks a lot.
Davide
Attachments (1)
imagesproblem.png imagesproblem.png
0
Responses (6)
tharuna
tharuna
Accepted Answer Pending Moderation
Hello Davide,
Please post import debug log to check. To get the debug log check How to collect debug information? document.
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO CSVI
  3. # 1
dm
dm
Accepted Answer Pending Moderation
Hi,

you find it in attachment.

Thanks.
Attachments (1)
com_csvi.log.643.zip
  1. more than a month ago
  2. RO CSVI
  3. # 2
tharuna
tharuna
Accepted Answer Pending Moderation
Hello Davide,
Thank you for posting the debug log. The image URL you are importing is a valid URL. I was able to download the image without any problem on my test site. Since you mentioned you do not have any problem in downloading the image on your test site please check if your live site has access to download the image. I do not see any other reason for this to not work.
Kind regards,

Tharuna

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If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
  1. more than a month ago
  2. RO CSVI
  3. # 3
dm
dm
Accepted Answer Pending Moderation
Hi,
thanks, how can I?
"please check if your live site has access to download the image"

Thanks.
Davide
  1. more than a month ago
  2. RO CSVI
  3. # 4
tharuna
tharuna
Accepted Answer Pending Moderation
Hello Davide,
You need to check with server people from where you are downloading the images. Check if your live site has permission to access the image server.
Kind regards,

Tharuna

=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
  1. more than a month ago
  2. RO CSVI
  3. # 5
dm
dm
Accepted Answer Pending Moderation
Hi tharuna,

ok, thanks, I will contact them.

Regards,
Davide
  1. more than a month ago
  2. RO CSVI
  3. # 6
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