2. RO CSVI
  3. Friday, 02 August 2019
  4.  Subscribe via email
I need to download the version we bought and it is impossible for me to access the download of the pro version we bought.
I don’t have a login, your site doesn’t want to send me a backup password or a reset link. 
I need this module quickly, my customer has bought it but has never been able to download it.
Thank you for your help.

Internet & Communication
Joris-Abel TOSCO
04 58 101 505

Le 17 avr. 2019 à 21:09 +0200, CSV Improved <contact@csvimproved.com>, a écrit :

Hello Le,

Thank you for your order. Your new CSVI Pro subscription is now active, below you will see the details of your subscription:



17/04/2019 00:00:00

16/04/2020 00:00:00

CSVI Pro is now available for download form the website from the download section, you need to be logged in for the downloads to be visible.

You have now access to the support forum to post your questions. For the changes to take effect, you may need to logout and login first.

Your invoice will be send automatically after your order has been processed by our accounting department.

We would like to remind you that you have registered on our site using the username staff@lemurvert.com and email address staff@lemurvert.com.

The status of your subscriptions can always be found on the My Subscriptions page.

With kind regards,

CSV Improved Team

If you use CSVI, please post a rating and review on the Joomla! Extension Directory.

You are receiving this automatic email message because you have a subscription in CSV Improved.
Accepted Answer Pending Moderation
Hello Joris-Abel,

So I checked your order and your order is active and your user account is assigned the correct permissions. As for the reset link, please check your spam folder as well to be sure it did not end up in there.

Are you using the username staff@lemurvert.com?
Kind regards,


If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
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