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Resolved Maintenance error

  1. ronald@aava.nl
    ronald@aava.nl
  2. RO CSVI
  3. Wednesday, 28 October 2015
  4.  Subscribe via email
Update to CSVI Version 6.3.0
All options in Maintenance results in:
"Update available fields
Processing...
id=
An error occured processing the records. The error occured is shown below if available. Additionally check your server log for any errors or warnings."

It is not possible to update available fields etc.

PHP version 5.3.29
Joomla! version 3.4.5
Database schema version 6.3.0

Regards
Ronald
0
Responses (6)
tharuna
tharuna
Accepted Answer Pending Moderation
Hello Ronald,
This seems to be an Javascript issue, to analyse more on this we would like to see errors through firebug console. Please follow the Using Firebug to analyze problems article and let us know on what you see.

Thank you.
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO CSVI
  3. # 1
ronald@aava.nl
ronald@aava.nl
Accepted Answer Pending Moderation
See Screenshot

If you need admin acces to this test site i PM this.
Attachments (1)
CSVI---Maintenance.png CSVI---Maintenance.png
  1. more than a month ago
  2. RO CSVI
  3. # 2
rolandd
rolandd
Accepted Answer Pending Moderation
Hello Ronald,

The issue is that the URL is not allowed, that is why it is coloured red. I can't see the exact status because that is only displayed in the Net tab however I am guessing it is either a forbidden or Internal Server Error.

The forbidden error is usually caused by firewall software not allowing CSVI to access it's own files. If it is an internal server error, it becomes another story. You can see the 500 Internal server error document for more information.

Final option I can think of is that the Database Type in the Global configuration is not set to mysqli but to mysql. That should be changed as well if that is the case.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 3
ronald@aava.nl
ronald@aava.nl
Accepted Answer Pending Moderation
It not appears in previous versions 5.* only from version 6.*.
Is that possible?
  1. more than a month ago
  2. RO CSVI
  3. # 4
rolandd
rolandd
Accepted Answer Pending Moderation
CSVI 6 is a complete rewrite so anything is possible but if it were a real error in CSVI, you wouldn't be the only one having this issue.

Another thought, did you install CSVI 6 over an existing installation? If so, you will most likely have a mix of old and new files. In that case it is better to do a complete new installation by following the Uninstall CSVI document and then install CSVI Pro again and the VirtueMart add-on needs to be installed again.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 5
ronald@aava.nl
ronald@aava.nl
Accepted Answer Pending Moderation
Server administrator installed php5.5 and shut down Zend Guard Loader.
Problem solved
  1. more than a month ago
  2. RO CSVI
  3. # 6
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