Hello,
Since we are not able to reproduce this problem, you can replace the user agent in RO CSVI file and check if it works for you. To do that go to file
administrator/components/com_csvi/helper/source.php file and look for method
fromurl. Around line 410 look for below code and replace with user agent given to you and test the URL. See if that works for you.
$userAgent = 'Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/88.0';
Kind regards,
Tharuna
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