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Resolved Can´t get images import

  1. TONLOCK
    TONLOCK
  2. RO CSVI
  3. Friday, 08 May 2015
  4.  Subscribe via email
Hi Roland

I´m using the same CSV file structure that works fine in others sites but I can´t get the images, large and thumbnails in this one.
I´ve been reading topics and tutorials but I can´t find the reason why.
I send you the debug log, a screenshot of the image configuration and an example of the csv.
The path is set to: images/stories/virtuemart/product/

Best regards!!

Virtuemart
Magic quotes gpc: No
PHP version 5.4.40
Joomla version 3.4.0
Version: 5.21.2
VirtueMart 3.0.6.2
0
Responses (8)
rolandd
rolandd
Accepted Answer Pending Moderation
Hello,

There is nothing wrong with your file or template. I have tested the file with the same template settings and it runs without a problem on CSVI 5 and 6.

Where it goes wrong on your site is here:

[DEBUG] Creating a thumbnail from /var/www/vhosts/http://17estudioweb.es/httpdocs/images/stories/virtuemart/product/1.jpg to /var/www/vhosts/http://17estudioweb.es/httpdocs/images/stories/virtuemart/product/resized/1.jpg
[DEBUG] Thumbnail has not been created
Let's see if the file images/stories/virtuemart/product/1.jpg exists. Does it exist? Is there write permission for the images/stories/virtuemart/product/resized folder?
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 1
TONLOCK
TONLOCK
Accepted Answer Pending Moderation
Hi Roland

Let's see if the file images/stories/virtuemart/product/1.jpg exists. Does it exist?

Yes, exists, but its size is 0 kb :(

Is there write permission for the images/stories/virtuemart/product/resized folder?

Yes, folder and subfolders are set to 0755 permissions.

We have seen that the thumbnail is not created. Large image is imported with 0 kb and thumbnails are not created. We have tested with differents images and we get the same error.

Best regards
  1. more than a month ago
  2. RO CSVI
  3. # 2
rolandd
rolandd
Accepted Answer Pending Moderation
Hello,

Yes, exists, but its size is 0 kb
That is the problem then. So the question becomes why this file cannot be written. CSVI doesn't operate different on this site as compared to your other sites. The download works fine here as well, so there must be something with that site.

Is the tmp/com_csvi folder writable? You can check that also on the About page of CSVI. Double check as well on the server.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 3
TONLOCK
TONLOCK
Accepted Answer Pending Moderation
Hi Roland
I send you a screenshot.
The folder is writeable, permissions are 755
I´m lost :(
Attachments (1)
Captura.png Captura.png
  1. more than a month ago
  2. RO CSVI
  3. # 4
TONLOCK
TONLOCK
Accepted Answer Pending Moderation
Hi again Roland

I would like to tell you something more and hope it can help to find the issue.

If I upload the image to the server and then process the csv file with the path "images/stories/virtuemart/product/name_image.jpg

The thumbnail is created and the large image display correctly.

Why the external url don´t works????

Hope it can help

Best regards
  1. more than a month ago
  2. RO CSVI
  3. # 5
rolandd
rolandd
Accepted Answer Pending Moderation
Hello,

Uploading a file via FTP is a different approach than storing a file on server via code. See it as 2 different entrance doors. One is open and the other is closed. Why is that server door closed? That is a good question.

Try something like this. Put a file on your server with ftp in the root, so you get an image URL like http://www.mysite.com/image.jpg. Now use this URL in your import file value for the file_url field. Does that save the image in the product folder?
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 6
TONLOCK
TONLOCK
Accepted Answer Pending Moderation
Hi

Just did it

http://17estudioweb.es/myserver.jpg

And doesn´t work. :pinch:

No thumbnail and no large image have been processed.

Best regards
  1. more than a month ago
  2. RO CSVI
  3. # 7
rolandd
rolandd
Accepted Answer Pending Moderation
Hello,

So it has nothing to do with the external server then, it really has to do with your own site. If it is not the write rights, it might be the user setup. That is something I can't judge since I am not your system administrator. It would be good to see what is different with this site compared to your other sites.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 8
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