Resolved An error occured during the import. No valid run ID has been found

Hello,

At which point in the import process do you get this error? Do you see the preview page?

Hi, yes, I get to see the preview page, which looks good, and in the next step (import) i get this error

Hello,

So it looks like the site is forgetting the run ID. If you are at the preview screen, have a look at the URL, it should look like this

index.php?option=com_csvi&task=importpreview.preview&runId=832

If that is the case we need to take it a step further. Have a look at this search page. It lists 2 documents, the first one is if you are using Chrome and the second one if you are using Firefox. It explains how you can get some more info.

Besides this screen, I would also like to see the Params (Firefox) or the Headers (Chrome) tab. This will show us if the run ID is passed on or not and also what other info is being send.

Hi,

at the preview screen, I do get to see the runid in the URL but every time I do this, the ID increase with 1.
I don't know if that's normal, just mentioning it.

When I search in console for the error and i follow the steps you mention, I get the following url's to see in the list:
index.php?option=com_csvi&view=import
index.php?option=com_csvi&view=imports
index.php?option=com_csvi&view=importsource

Only at index.php?option=com_csvi&view=imports I get some data ( see complete data in attachment) but I noticed the following:
<script type="application/json" class="joomla-script-options new">{"csrf.token":"c38452eae6c9746945f8e336d01e2377","system.paths":{"root":"","base":"\/administrator"},"joomla.jtext":{"COM_CSVI_ERROR":"Error","COM_CSVI_ERROR_500":"This error means that something has gone wrong but the server does not want to tell you what exactly happened. The <span style=font-weight: bold>only way<\/span> to find out is to ask your hosting provider for the error message in the error log. For further information you can check <a href=https:\/\/csvimproved.com\/support\/questions-and-answers\/854-500-internal-server-error>the 500 Internal Server Error document<\/a> on our site. Without the real error we will not be able to help you.","COM_CSVI_INFORMATION":"Information","COM_CSVI_CLOSE_DIALOG":"Close","COM_CSVI_ERROR_CREATING_FOLDER":"An error occured creating the folder","COM_CSVI_ERROR_DURING_PROCESS":"An error has occured during the %s. Below the information received from the server.","COM_CSVI_CHOOSE_TEMPLATE_FIELD":"COM_CSVI_CHOOSE_TEMPLATE_FIELD","COM_CSVI_ERROR_PROCESSING_RECORDS":"An error occured processing the records. The error occured is shown below if available. Additionally check your server log for any errors or warnings.","JTOGGLE_HIDE_SIDEBAR":"Hide the sidebar","JTOGGLE_SHOW_SIDEBAR":"Show the sidebar","JLIB_HTML_PLEASE_MAKE_A_SELECTION_FROM_THE_LIST":"Please first make a selection from the list."}}</script>

I hope it helps you! csvi.txt

Hello,

at the preview screen, I do get to see the runid in the URL but every time I do this, the ID increase with 1.

Correct this is an incremental number, so it should increase by 1 every time.

What you noticed is indeed what I would be looking for. However there is more to it. Especially this

<script type="application/json" class="joomla-script-options new">{"csrf.token":"c38452eae6c9746945f8e336d01e2377","system.paths":{"root":"","base":"\/administrator"},"joomla.jtext":

this seems to indicate some plugin is running on the site that does something with AJAX requests and as such interferes with CSV Improved.

If you have any optimizing plugins installed or other not so common plugins, it may be worth checking that and see if they interfere with the import. We have a list of known conflict plugins that you can check.

Now the other error in there is the 500 Internal Server Error and that is an error that requires some info from your hosting provider as explained in the document.

Let's have a look at those things and see what you can find. We can take it from there.