1. conquist
  2. RO CSVI
  3. Thursday, 21 January 2016
  4.  Subscribe via email
I have a timeout error in the "Advanced XML export order."
I've only 4 orders.
Below you can see the list of debugging.
Where am I wrong?
Tks.

Details
Date 2016-01-21 14:49:11 UTC
Software Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
Date Time Line Action Comment
Processed 120 lines
2016-01-21 14:49:11 0 [DEBUG] Clean up old logs. Found 25 logs and threshold is 25 logs
2016-01-21 14:49:11 0 [QUERY] SELECT csvi_log_id FROM mfg9e_csvi_logs ORDER BY csvi_log_id
2016-01-21 14:49:11 0 [DEBUG] Clean up old logs. Found 25 logs and threshold is 25 logs
2016-01-21 14:49:11 0 [QUERY] SELECT csvi_log_id FROM mfg9e_csvi_logs ORDER BY csvi_log_id
2016-01-21 14:49:11 0 [DEBUG] CSVI Pro Version: 6.4.3
2016-01-21 14:49:11 0 [DEBUG] Joomla! version: 3.4.5
2016-01-21 14:49:11 0 [DEBUG] PHP version: 5.5.31
2016-01-21 14:49:11 0 [DEBUG] =========================
2016-01-21 14:49:11 0 [DEBUG] action: export
2016-01-21 14:49:11 0 [DEBUG] component: com_virtuemart
2016-01-21 14:49:11 0 [DEBUG] operation: orderadvanced
2016-01-21 14:49:11 0 [DEBUG] localpath: /web/htdocs/http://www.suades.it/home/testmafrat
2016-01-21 14:49:11 0 [DEBUG] ftphost:
2016-01-21 14:49:11 0 [DEBUG] ftpport:
2016-01-21 14:49:11 0 [DEBUG] ftproot:
2016-01-21 14:49:11 0 [DEBUG] ftpfile:
2016-01-21 14:49:11 0 [DEBUG] export_email_subject:
2016-01-21 14:49:11 0 [DEBUG] export_email_body:
2016-01-21 14:49:11 0 [DEBUG] export_filename:
2016-01-21 14:49:11 0 [DEBUG] export_file: csv
2016-01-21 14:49:11 0 [DEBUG] export_site: orderadvanced
2016-01-21 14:49:11 0 [DEBUG] publish_state:
2016-01-21 14:49:11 0 [DEBUG] recordstart:
2016-01-21 14:49:11 0 [DEBUG] recordend:
2016-01-21 14:49:11 0 [DEBUG] export_date_format: d/m/Y H:i:s
2016-01-21 14:49:11 0 [DEBUG] export_price_format_decimal: 2
2016-01-21 14:49:11 0 [DEBUG] export_price_format_decsep: .
2016-01-21 14:49:11 0 [DEBUG] export_price_format_thousep:
2016-01-21 14:49:11 0 [DEBUG] add_currency_to_price: No
2016-01-21 14:49:11 0 [DEBUG] language: it-IT
2016-01-21 14:49:11 0 [DEBUG] splitorderline: No
2016-01-21 14:49:11 0 [DEBUG] ordernostart:
2016-01-21 14:49:11 0 [DEBUG] ordernoend:
2016-01-21 14:49:11 0 [DEBUG] orderlist:
2016-01-21 14:49:11 0 [DEBUG] orderdaterange:
2016-01-21 14:49:11 0 [DEBUG] orderdatestart:
2016-01-21 14:49:11 0 [DEBUG] orderdateend:
2016-01-21 14:49:11 0 [DEBUG] ordermdatestart:
2016-01-21 14:49:11 0 [DEBUG] ordermdateend:
2016-01-21 14:49:11 0 [DEBUG] order_address:
2016-01-21 14:49:11 0 [DEBUG] orderpricestart:
2016-01-21 14:49:11 0 [DEBUG] orderpriceend:
2016-01-21 14:49:11 0 [DEBUG] header:
2016-01-21 14:49:11 0 [DEBUG] order:
[full_name]
[address_1]
[zip]
[city]
[country_2_code]
[phone_1]
[phone_2]
[fax]
[email]
[created_on]
[order_number]
[customer_note]
[orderlines]
2016-01-21 14:49:11 0 [DEBUG] orderline:
[order_item_name]
[product_quantity]
[product_item_price]
2016-01-21 14:49:11 0 [DEBUG] footer:
2016-01-21 14:49:11 0 [DEBUG] groupbyfields:
2016-01-21 14:49:11 0 [DEBUG] sortfields:
2016-01-21 14:49:11 0 [DEBUG] use_system_limits: No
2016-01-21 14:49:11 0 [DEBUG] max_execution_time:
2016-01-21 14:49:11 0 [DEBUG] memory_limit:
2016-01-21 14:49:11 0 [DEBUG] =========================
2016-01-21 14:49:11 0 [DEBUG] Export field: full_name
2016-01-21 14:49:11 0 [DEBUG] Export field: address_1
2016-01-21 14:49:11 0 [DEBUG] Export field: zip
2016-01-21 14:49:11 0 [DEBUG] Export field: city
2016-01-21 14:49:11 0 [DEBUG] Export field: country_2_code
2016-01-21 14:49:11 0 [DEBUG] Export field: phone_1
2016-01-21 14:49:11 0 [DEBUG] Export field: phone_2
2016-01-21 14:49:11 0 [DEBUG] Export field: fax
2016-01-21 14:49:11 0 [DEBUG] Export field: email
2016-01-21 14:49:11 0 [DEBUG] Export field: created_on
2016-01-21 14:49:11 0 [DEBUG] Export field: order_number
2016-01-21 14:49:11 0 [DEBUG] Export field: customer_note
2016-01-21 14:49:11 0 [DEBUG] Export field: order_item_name
2016-01-21 14:49:11 0 [DEBUG] Export field: product_quantity
2016-01-21 14:49:11 0 [DEBUG] Export field: product_item_price
2016-01-21 14:49:11 0 [DEBUG] Export query
SELECT `#__virtuemart_orders`.`virtuemart_order_id`,
`user_info1`.`first_name`,
`user_info1`.`middle_name`,
`user_info1`.`last_name`,
`address_1`,
`zip`,
`city`,
`user_info1`.`virtuemart_country_id`,
`phone_1`,
`phone_2`,
`fax`,
`user_info1`.`email`,
`#__virtuemart_orders`.`created_on`,
`order_number`,
`customer_note`,
`order_item_name`,
`product_quantity`,
`product_item_price`
FROM `#__virtuemart_orders`
LEFT JOIN `#__virtuemart_order_items` ON `#__virtuemart_orders`.`virtuemart_order_id` = `#__virtuemart_order_items`.`virtuemart_order_id`
LEFT JOIN `#__virtuemart_order_userinfos` AS `user_info1` ON `#__virtuemart_orders`.`virtuemart_order_id` = `user_info1`.`virtuemart_order_id`
LEFT JOIN `#__virtuemart_orderstates` ON `#__virtuemart_orders`.`order_status` = `#__virtuemart_orderstates`.`order_status_code`
LEFT JOIN `#__virtuemart_product_manufacturers` ON `#__virtuemart_order_items`.`virtuemart_product_id` = `#__virtuemart_product_manufacturers`.`virtuemart_product_id`
LEFT JOIN `#__virtuemart_manufacturers` ON `#__virtuemart_product_manufacturers`.`virtuemart_manufacturer_id` = `#__virtuemart_manufacturers`.`virtuemart_manufacturer_id`
LEFT JOIN `#__users` ON `#__users`.`id` = `user_info1`.`virtuemart_user_id`
LEFT JOIN `#__virtuemart_countries` ON `#__virtuemart_countries`.`virtuemart_country_id` = `user_info1`.`virtuemart_country_id`
LEFT JOIN `#__virtuemart_invoices` ON `#__virtuemart_orders`.`virtuemart_order_id` = `#__virtuemart_invoices`.`virtuemart_order_id`
LEFT JOIN `#__virtuemart_paymentmethods_it_it` ON `#__virtuemart_orders`.`virtuemart_paymentmethod_id` = `#__virtuemart_paymentmethods_it_it`.`virtuemart_paymentmethod_id`
LEFT JOIN `#__virtuemart_shipmentmethods_it_it` ON `#__virtuemart_orders`.`virtuemart_shipmentmethod_id` = `#__virtuemart_shipmentmethods_it_it`.`virtuemart_shipmentmethod_id`
Accepted Answer Pending Moderation
Hello,
There could be a error because of ajax call. Can you try checking errors using Firebug console and send us screenshot on what you see?
Kind regards,

Tharuna

=========================
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  1. more than a month ago
  2. RO CSVI
  3. # 1
Accepted Answer Pending Moderation
I don't see console errors. There is a warning. Maybe this ?


GET http://www.suades.it/testmafrat/administrator/ind...ask=export&format=json&runId=195&_=1453475873633
200 OK
1,61s
jquery.min.js (riga 5)
ParametriIntestazioniHTMLCookie
_
1453475873633
format
json
option
com_csvi
runId
195
task
export
view
exports
9
È stata trasmessa una stringa vuota a getElementById().
...[c]):this.attr(c,b[c]);return this}if(d=y.getElementById(c[2]),d&&d.parentNode){...
jquery.min.js (linea 2, col 24487)

Profilazione (117.485ms, 32 chiamate)
  1. more than a month ago
  2. RO CSVI
  3. # 2
Accepted Answer Pending Moderation
Hello,

Can you post a screenshot of what you see? Just to be clear on what is there. It looks like you do have an error:
È stata trasmessa una stringa vuota a getElementById().
...[c]):this.attr(c,b[c]);return this}if(d=y.getElementById(c[2]),d&&d.parentNode){...
jquery.min.js (linea 2, col 24487)
Kind regards,

RolandD

=========================
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  1. more than a month ago
  2. RO CSVI
  3. # 3
Accepted Answer Pending Moderation
Maybe this ?
Attachments (1)
  1. more than a month ago
  2. RO CSVI
  3. # 4
Accepted Answer Pending Moderation
Hello,

That is the wrong tab, the issue should be shown on the Console tab.
Kind regards,

RolandD

=========================
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  1. more than a month ago
  2. RO CSVI
  3. # 5
Accepted Answer Pending Moderation
Hi Roland, maybe this ?
Attachments (3)
  1. more than a month ago
  2. RO CSVI
  3. # 6
Accepted Answer Pending Moderation
Hello,

Yes, that is the problem. I don't know what the error means but because it is a problem with JavaScript, the export can't complete. JavaScript will stop all other JavaScript if an error is found, so this means CSVI can't complete the export.

Usual causes are plugins interfering and that is something you will need to find out, which plugin may be the cause of this JavaScript error.

If you look in the folder tmp/com_csvi/export you may find your export file there. If you set the export to email, you could get the export file in your email. The process still won't complete but you can get the exported file that way.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 7
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