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Resolved 500 error with proccess image enabled on import

  1. soura123
    soura123
  2. RO CSVI
  3. Tuesday, 01 September 2020
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500 error with proccess image enabled on import
this is the server log
with proccess image off the import is ok

[01-Sep-2020 09:38:37] WARNING: [pool garifallo_gr] child 22836, script '/home/garifallo/public_html/test/administrator/components/com_csvi/rantai/rantai.php' (request: "GET /test/administrator/components/com_csvi/rantai/rantai.php?task=import&runId=4505&_=1598941980976";) execution timed out (335.906875 sec), terminating
[01-Sep-2020 09:38:37] WARNING: [pool garifallo_gr] child 22836 exited on signal 15 (SIGTERM) after 352.673931 seconds from start
[01-Sep-2020 09:38:37] NOTICE: [pool garifallo_gr] child 24553 started
[01-Sep-2020 09:46:57] WARNING: [pool garifallo_gr] child 25072, script '/home/garifallo/public_html/test/administrator/components/com_csvi/rantai/rantai.php' (request: "GET /test/administrator/components/com_csvi/rantai/rantai.php?task=import&runId=4506&_=1598942453605";) execution timed out (363.298976 sec), terminating
[01-Sep-2020 09:46:57] WARNING: [pool garifallo_gr] child 25072 exited on signal 15 (SIGTERM) after 384.240719 seconds from start
[01-Sep-2020 09:46:57] NOTICE: [pool garifallo_gr] child 26787 started
[01-Sep-2020 09:55:17] WARNING: [pool garifallo_gr] child 27340, script '/home/garifallo/public_html/test/administrator/components/com_csvi/rantai/rantai.php' (request: "GET /test/administrator/components/com_csvi/rantai/rantai.php?task=import&runId=4508&_=1598942972612";) execution timed out (344.263195 sec), terminating
[01-Sep-2020 09:55:17] WARNING: [pool garifallo_gr] child 27340 exited on signal 15 (SIGTERM) after 352.518261 seconds from start
[01-Sep-2020 09:55:17] NOTICE: [pool garifallo_gr] child 29332 started
[01-Sep-2020 10:09:13] WARNING: [pool garifallo_gr] child 31776, script '/home/garifallo/public_html/test/administrator/components/com_csvi/rantai/rantai.php' (request: "GET /test/administrator/components/com_csvi/rantai/rantai.php?task=import&runId=4510&_=1598943773976";) execution timed out (378.930531 sec), terminating
[01-Sep-2020 10:09:13] WARNING: [pool garifallo_gr] child 31776 exited on signal 15 (SIGTERM) after 385.042511 seconds from start
[01-Sep-2020 10:09:13] NOTICE: [pool garifallo_gr] child 2074 started




[01/Sep/2020:09:36:37 +0300] "GET /components/com_virtuemart/assets/css/chosen-sprite@2x.png HTTP/2.0" 500 - "https://www.garifallo.gr/components/com_virtuemart/assets/css/chosen.css?vmver=d2f81682"; "Mozilla/5.0 (Linux; Android 9; Redmi Note 6 Pro) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.125 Mobile Safari/537.36"
[01/Sep/2020:09:33:01 +0300] "GET /test/administrator/components/com_csvi/rantai/rantai.php?task=import&runId=4505&_=1598941980976 HTTP/2.0" 500 - "https://www.garifallo.gr/test/administrator/index.php?option=com_csvi&view=import"; "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0"
[01/Sep/2020:09:40:54 +0300] "GET /test/administrator/components/com_csvi/rantai/rantai.php?task=import&runId=4506&_=1598942453605 HTTP/2.0" 500 - "https://www.garifallo.gr/test/administrator/index.php?option=com_csvi&view=import"; "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0"
>>
0
Accepted Answer
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
Looks like import is getting timed out and throwing a 500 error. Check Manage timeout document to handle the timeouts. Try reducing the number of lines for import on Limit tab in import template and see if that helps.
Kind regards,

Tharuna

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  1. more than a month ago
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Responses (3)
soura123
soura123
Accepted Answer Pending Moderation
settings line per impor to 100 seems to solve the issue
  1. more than a month ago
  2. RO CSVI
  3. # 1
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
Glad to know that issue is solved.
Kind regards,

Tharuna

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  1. more than a month ago
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  3. # 2
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