1. Kurt
  2. Pre-sale questions
  3. Wednesday, 20 October 2021
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Hi, I've been using CSVI for years to import users, the last time I used it succesfully was last December. When I tried to use it again this month it won't process any records, simply says "No log details have been found" and the log file says "Records processed: 0". I'm running the following:
PHP 7.4.24
Joomla 3.9.25
Database Schema 5.18
CSVI Pro 5.20
Other than updating Joomla I haven't changed anything on my site or in the way I create the CSV import file. Any idea what I need to do to use this tool again?
Thanks,
--Kurt
Accepted Answer Pending Moderation
Hello Kurt,

Your question is not a pre-sale question ;) Support is only available for users with an active subscription. However what I can tell you is that you can have a look at the How to collect debug information document to get a debug log. Perhaps that will help you solve your issue.

For further assistance an active subscription is required.
Kind regards,

RolandD

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