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user agent error on import #80011

Resolved Locked soura123 opened this topic Thursday, 04 April 2024 · 3 replies
Author

hello
suddently after years of sync with my vendor
i get an error on image download
Process remote file: https://www.art-et-lumiere.gr/wp-content/uploads/2019/05/0016.jpg
but the image is correct
with further reserch from vendor server they send me this log error

141.95.80.135 AGNT art-et-lumiere.gr [03/Apr/2024:14:55:38 +0000] "HEAD /wp-content/uploads/2019/05/0016.jpg HTTP/1.1" 444 0 "-" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11"

141.95.80.135 AGNT art-et-lumiere.gr [03/Apr/2024:14:55:38 +0000] "HEAD /wp-content/uploads/2019/05/0016.jpg HTTP/1.1" 444 0 "-" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11"

The User agent Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11 is associated with an old version of Firefox: https://www.useragentstring.com/Firefox2.0.0.11_id_16255.php and due to security reasons, we block requests from such outdated User agents.

I suggest that you relay the above to the owner of the IP address who tried making the request and have them check their configuration and make sure that they are sending the requests from a legitimate User agent which is linked to the latest/recent releases of Firefox.

i have the 8.8.0 version
is there a fix on this or this is have fixed on newest version?

Support

Hello,
Support is given for user issues with active subscription. With RO CSVI 8.10.0 version we have added a field in RO CSVI config so users can configure User agent. See attached screenshot. You need to update to this version to use this feature.

  • Screenshot 2024-04-04 at 7.20.02 PM.png

Kind regards,

Tharuna

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Author

havent saw that option
i edit csvi.php file and did the job
ok thanks

Support

Hello,

havent saw that option

You should have RO CSVI 8.10.0 version to see that option. I guess you are running older version of RO CSVI.

Kind regards,

Tharuna

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