Hello,
I have RSformPro with service purchase forms. The payments are made with the Stripe and Paypal plugins. Visitors regularly fill in the order form and validate their order but do not complete the payment once it is sent back to the Stripe or Paypal page.
I am interested in RO Payments but I have a preliminary question: is there a possibility to set a deadline from which the non-payment email is sent? Indeed, from experience, people sometimes place orders and take 10 minutes to pay. I wouldn't want him to get a relaunch email too soon.
Thank you in advance for your reply.
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Anonymous User(Yorik BAUNAY)
- Pre-sale questions
- Tuesday, 18 March 2025
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Accepted Answer
Pending Moderation
Hello Yorik,
Let me know and we can discuss this further.
I am interested in RO Payments but I have a preliminary question: is there a possibility to set a deadline from which the non-payment email is sent?Thank you for your interest in RO Payments. There are only a few emails that RO Payments sent but a non-payment is not one of them. Do you have something set up now that sends an email when a customer does not complete the payment process? RSForms does not have that as far as I am aware.
Indeed, from experience, people sometimes place orders and take 10 minutes to pay.Sometimes even more
Let me know and we can discuss this further.
Kind regards,
RolandD
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RolandD
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