I tried buying your product. First I had to register. It did not like my email address as a user name.
Then I was met with a confusing set of payment options, lots of choices, none I had seen before except Apple pay (I don't use it). I picked ideal. It was not ideal. I think they only offered me Dutch banks. So be it, but I don't have one, I went back. It lost all my information.
I clicked credit card. I wanted to pay with a debit card, but I'm lawless like that so I clicked it anyway.
It said my email address was already taken. I tried to login. It said my password was wrong (my password was saved by a password tool). I tried to do a forgotten password. It said I was blocked. I cried. I prayed. I reached out to support.
Accepted Answer
Pending Moderation
Hello Eoin,
Thank you for your interest in RO CSVI. So your account is blocked because the payment failed, the account is not enabled by default as otherwise bots would create a ton of accounts that way,
Not sure why it does not like your email as username but I have changed this and your email is now your username and the account has been enabled. So you should be able to do a password reset now.
As for the payment options, not sure why you chose iDEAL as it is an unknown type of payment provider for you
This is indeed only for the Dutch market, like Bancontact is Belgian and Sofort is German.
You said you want to pay with a debit card, what kind of card is that? They payment options on checkout are the only payment providers we support.
Let me know if you have any further questions.
Thank you for your interest in RO CSVI. So your account is blocked because the payment failed, the account is not enabled by default as otherwise bots would create a ton of accounts that way,
Not sure why it does not like your email as username but I have changed this and your email is now your username and the account has been enabled. So you should be able to do a password reset now.
As for the payment options, not sure why you chose iDEAL as it is an unknown type of payment provider for you
This is indeed only for the Dutch market, like Bancontact is Belgian and Sofort is German.You said you want to pay with a debit card, what kind of card is that? They payment options on checkout are the only payment providers we support.
Let me know if you have any further questions.
Kind regards,
RolandD
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RolandD
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