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Resolved Import images - transparent background

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  1. superidea
    superidea
  2. RO CSVI
  3. Tuesday, 05 November 2024
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Hi,
I use CSVI to import my products from external source.
Product pictures are copied from external server and saved on my.
Most of images are provided in png format with transparent background.
During coppying proces background is changed to black.
I tryed to change settings to save pictures as jpg but the background remains black.
is there any option to keep file as png with transparent background of convert them to jpg with white or gray background?
example file to coppy: https://www.terma24.pl/sites/default/files/_products/radiators_store/WARP_ROOM_530_1825_RAL_7004_LP.png
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Responses (3)
rolandd
rolandd
Accepted Answer Pending Moderation
Hello,

We do take transparent backgrounds into account but can only do if certain functions exist. Although these functions are usually available so it may be something different. Can you post the settings that you have on the image tab?

The image URL you posted that is an image we can use for testing to see what happens with the background?
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 1
superidea
superidea
Accepted Answer Pending Moderation
I attached configuration you asked for.
The image I send you can be used for testing purpose
Attachments (1)
images.jpg images.jpg
  1. more than a month ago
  2. RO CSVI
  3. # 2
tharuna
tharuna
Accepted Answer Pending Moderation
Hello,
is there any option to keep file as png with transparent background of convert them to jpg with white or gray background?

Thank you for the screenshot. I was able to reproduce the issue with your settings and found that it happens because of setting Converting image type to JPG under Full Image options. JPG images does not support transparent backgrounds and so the issue. If you set Converting image type to Do not convert, you will have PNG image downloaded with transparent background. Same as your original image. Try and let me know.
Kind regards,

Tharuna

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  1. more than a month ago
  2. RO CSVI
  3. # 3
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