Every payment is a transaction. Components -> RO Payments -> Transactions lists them, newest first, with a log of every step: sending the customer to the payment provider, the webhook, the customer coming back and the update of the order.
For a walk through this screen in Joomla itself, click Take a Tour in the top bar of the administrator and start the RO Payments Transactions tour.
The list
| Column | What it shows |
|---|---|
| Origin | The extension the payment came from, for example hikashop, rsformpro or ropayments for the payment page |
| Order ID / Order Number | The order in that extension |
| Currency / Amount | The amount of the payment |
| Provider alias | The alias of the profile used |
| Card | The payment method, when the extension passed one |
| Result | The result of the payment, see below |
| Transaction ID / Payment ID | The references of the payment at the payment provider |
| Date | When the payment started |
| Username | The user who paid, when logged in |
| Subscription | The subscription the payment belongs to |
| History | View opens the log of the transaction |
Search on order ID, order number, amount or transaction ID, or use Filter Options to filter on origin, profile, payment method, currency or result.
The result
| Result | Meaning |
|---|---|
| Confirmed / Success | The payment is paid |
| Open / Pending | The payment is not finished yet, or the result has not come in |
| Cancelled | The customer cancelled the payment |
| Failure | The payment failed |
| Expired | The customer did not finish the payment in time |
| Transfer | The customer pays by bank transfer, the money has not arrived yet |
| Refunded | A refund, recorded as its own transaction, see Refunds |
| Chargeback | A chargeback, recorded as its own transaction |
A transaction without a result never got one from the payment provider. The status update command asks the payment provider for these.
The log
Click View in the History column to read the log. It shows each step with the data received from the payment provider and any error. Read it from the top down when a payment did not update the order. Copy Log copies the log, for example to send it with a support question.
Deleting transactions
Select transactions and click Delete to remove them. To remove old transactions automatically, set Transactions Expire Days in the options.
The payment page
Components -> RO Payments -> Payment page lists the payments made on the RO Payments payment page, with the email address, amount and remark the customer entered.