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  2. RO CSVI
  3. Wednesday, 29 April 2020
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HI,

I'm trying to re install the component and modules. These have been uninstalled but when I attempt to upload and install it again but I get the following error: HTTP ERROR 500
Accepted Answer Pending Moderation
Hello,

The 500 error unfortunately tells us nothing and so we have a dedicated article to the 500 error at 500 Internal Server Error.

Perhaps try again and see if it works then, if not, the server error log is the place to find out what the real error is.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 1
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Got it installed.

When I try to create a new template I now get this error [Library path /plugins/csviaddon/csvi/com_csvi cannot be found]
  1. more than a month ago
  2. RO CSVI
  3. # 2
Accepted Answer Pending Moderation
Hello,

That sounds like the installation is not successful. That plugin is RO CSVI core and appears to be missing. Either install the package again or copy the folders manually so all files are in the correct location.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 3
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Thanks. Can you tell me where to find the folders that need to be uploaded manually?

also, not sure if this helps .... 7.15 installed ok, I only get the 500 error when trying to install 7.16
  1. more than a month ago
  2. RO CSVI
  3. # 4
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Hello,

Which PHP version are you running? The installation now checks if you are on PHP 7.1 or higher.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 5
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PHP7.2.30
  1. more than a month ago
  2. RO CSVI
  3. # 6
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Hello,
You PHP version looks good. I assume you installed the package of RO CSVI and when you installed the package, did the installation go without any errors?
Kind regards,

Tharuna

=========================
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  1. more than a month ago
  2. RO CSVI
  3. # 7
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I did but I then was prompted to install the latest version which failed. Can you tell me how I manually copy the directories into the site?
  1. more than a month ago
  2. RO CSVI
  3. # 8
Accepted Answer Pending Moderation
Hello,

Did you find out the error from the error log? Installing the package as a whole is preferred.

It is not just 1 thing to copy. The main package consists of 18 sub-packages. Since I have no idea what has gone right and what has gone wrong during the installation. What you can try is to uninstall the pkg_ro_csvi_7.16.0.zip Inside the packages folder you will find the 18 other packages. Unzip the package named plg_csviaddon_csvi_ro_csvi_7.16.0.zip and put the contents of that zipfile into the folder plugins/csvi/addon/csvi. That should take care of the error you mentioned above.
Kind regards,

RolandD

=========================
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  1. more than a month ago
  2. RO CSVI
  3. # 9
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Thank you ill try that now. I currently have 7.15.0 installed, how would I upgrade to the latest version if the above fix works?
  1. more than a month ago
  2. RO CSVI
  3. # 10
Accepted Answer Pending Moderation
I've been able to access the component now but It now throws up another error.

When I go into templates and attempt to install example templates for Virtuemart it shows the following error on screen.


The operation exampletemplates does not exist for addon com_virtuemart
Attachments (2)
  1. more than a month ago
  2. RO CSVI
  3. # 11
Accepted Answer Pending Moderation
Hello,

Let's clear something up, you have now RO CSVI 7.15.0 running, you attempted an RO CSVI 7.16.0 install and that failed. Since doing that you have all kinds of errors, Is that correct?

If you install RO CSVI 7.15.0 again and also the needed RO CSVI VirtueMart plugin, do you have any errors then? The last error sounds like that the RO CSVI VirtueMart plugin is not installed.

It would be really good to get the actual error from the error log instead of the 500 error. If possible, perhaps do the update first on a test site.
Kind regards,

RolandD

=========================
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  1. more than a month ago
  2. RO CSVI
  3. # 12
Accepted Answer Pending Moderation
Hi,

I have RO CSVI 7.15.0 installed and have installed all the RO CSVI 7.15.0 plugins. I've tried to install the example templates but I get this error.


The operation exampletemplates does not exist for addon com_virtuemart



I'm happy running version RO CSVI 7.15.0 but I need to get the templates working first if thats possible. Can you help me with this?

Thanks
  1. more than a month ago
  2. RO CSVI
  3. # 13
Accepted Answer Pending Moderation
Hello,

I am unsure how you get this message but the example templates are installed by going to Maintenance, choose RO CSVI in the first dropdown, then select Example templates in the second dropdown. This will give a list of extensions for which to install example templates. After you selected the extensions you can click the Continue button in the toolbar.

That should be all.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 14
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It doesnt work? Its so weird. Could you take a look for me if I send my login details?
  1. more than a month ago
  2. RO CSVI
  3. # 15
Accepted Answer Pending Moderation
Something is then definitely broken in the installation I am afraid. You can enter the details in the Site Details tab below your reply. Please supply at least Joomla and (S)FTP access.
Kind regards,

RolandD

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  1. more than a month ago
  2. RO CSVI
  3. # 16
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Here you go. Thanks
  1. more than a month ago
  2. RO CSVI
  3. # 17
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Hello,
Thank you for sharing the requested details. I tried installing package on your site and i get 500 Error. Your installation is not going through and so you have so many issues in using RO CSVI. Manually uploading core packages without installing is not going to help. Installation not only writes files and folders but also makes an entries in database. These database entries cannot be done manually. So check your server error logs and find details on the 500 error. We need the actual error to find why your installation is breaking. If you are not able to find the server error logs you can take help from your hosting provider. You can post the error log file here and we can check it for you.
Attachments (1)
Kind regards,

Tharuna

=========================
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  1. more than a month ago
  2. RO CSVI
  3. # 18
Accepted Answer Pending Moderation
Hello,
I took a look at your site again. This time i tried installing RO CSVI 7.15.0 version and installation went good. I installed RO CSVI VirtueMart plugin and updated available fields on your site. I even installed example templates for VirtueMart. All went good. Ran an export with one of the VirtueMart example export template to check and that works too. So this means you are having trouble in installing RO CSVI 7.16.0 version. One other thing i noticed is that you have an older version of Joomla. Would recommend to update your Joomla version. But we still need the actual error from your server error logs to check why installation of RO CSVI 7.16.0 version is failing.
Kind regards,

Tharuna

=========================
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  1. more than a month ago
  2. RO CSVI
  3. # 19
Accepted Answer Pending Moderation
Hello,
We found the cause for 500 error. It is because of the Joomla installer code we have in RO CSVI 7.16.0 version. Since you have old Joomla version your installation fails. Once you have your Joomla updated to latest version you should be able to install RO CSVI 7.16.0 version.
Kind regards,

Tharuna

=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory
  1. more than a month ago
  2. RO CSVI
  3. # 20
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