On one of my sites I have 2 RO Multiple product fields in a RSforms Pro. Today I got an e-mail that the quantity selection options is gone. So people can no longer choose how many items the want to order.
The option is activated in the field attributies. But nothing is shown. I also can not find the field in the source code.
Any idea?
Hello Rachel,
Which RO Payments version are you using? Which RSForm version are you using?
In your form, which layout is selected there?
In the last version we started extending the fields from RSForm itself. Perhaps it is related to that.
Could you post a backup of the form for me to check?
Kind regards,
RolandD
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Hi Roland,
I'm using:
RO Payment 6.6.0
RSForm! Pro 3.0.15
Bootstrap 3.4.1 layout (also tested in responsive layout)
With kind regards,
Rachel Walraven
Here is the backup of the form.
With kind regards,
Rachel Walraven
Hello Rachel,
The problem has been identified but it is not a quick fix, so if you are in a hurry I would suggest to downgrade to version 6.5.0 and the quantity box will be back. A fix will come but I cannot promise when.
Kind regards,
RolandD
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Hi Roland,
I'll do that for now. Do I just install 6.5 over the current version, or do I need to uninstall 6.6 first?
With kind regards,
Rachel Walraven
Hey Rachel,
You can install 6.5 over the current installation, that should be enough.
Kind regards,
RolandD
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Hi Roland,
I'm still on RSformpro_ropayment 6.5.0 to make the quantity dropdown work. When I update to latest the dropdown is gone.
Does this mean it isn't fixed yet or is it an other problem?
With kind regards,
Rachel Walraven
Hello Rachel,
I really thought all issues were resolved but let me have another look. It still happens with the same form you posted earlier?
Kind regards,
RolandD
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Hi Roland,
That would be great. Still the same form.
Greetings Rachel
Hello Rachel,
Please see the attached screenshot, that is what you mean right? Please install the attached RSForm! Pro addon and it should work for you as well. This is the upcoming release, once that is out you can just install it over the existing one.
Kind regards,
RolandD
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