Hi,
I am using RO Payments in combination with JoomDonation Events Booking. On you website I downloaded and installed the plugin EventBooking. The payment process is working fine, but the confirmation mail is not send.
The support-desk of JoomDonation suggested that your EventBooking plugin might be out of date.
Can you check if you have the latest version of the plugin? If I download it from the JoomDonation website I have to pay for it: https://joomdonation.com/payment-plugins/events-booking-payment-plugins.html and it is included in your subscription.
Kind regards,
Peter
Hello Peter,
There is no problem in receiving the registration emails from Event Booking after a successful payment.
Can you check if you have the latest version of the plugin?
Latest is not a version number ( :) ) so I assume you mean version 4.4.1. That is the version I tested with.
Please post your transaction log so we can see what is going on.
Kind regards,
RolandD
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Hello RolandD,
The version of JoomDonation EventBooking is indeed 4.4.1.
The version is of the RO Payments EventBooking plugin is 8.1.0. I do not know if that is the latest version that is provided bij JoomDonation.
See attachment for the payment-log.
Kind regards,
Peter
Hello Peter,
The payment log shows you are getting a 500 error when RO Payments tries to process the payment result. Let me guess that you are running on Joomla 4, that would trigger an error.
Please download the new version from:
https://transfer.rolandd.com/8508ac4bb882
You can use password: macarena bulge creamed petunia steering overfill ferment
Install this over the existing one and please try again. Let me know how it goes.
Kind regards,
RolandD
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Hello RolandD,
Correct, it is a Joomla 4 website. I installed the dev-version of the plugin, and the mails are send now!
Thanks a lot for the quick fix.
Kind regards,
Peter
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