A client made an online payment for an Event Booking event. The payment was successful, but the registrant didn't appear in Event Booking. In the log file of RO Payments I found this part about the transaction:
[2024-11-19 12:31:36] User Guest is calling.
[2024-11-19 12:31:36] Going to sleep
[2024-11-19 12:31:37] Waking up
[2024-11-19 12:31:37] Going to sleep
[2024-11-19 12:31:38] Waking up
[2024-11-19 12:31:38] Going to sleep
[2024-11-19 12:31:39] Caught an error notifying extension: Could not resolve host: xxxxxxx.xx
[2024-11-19 12:31:39] Trigger callback on extension addon: Event Booking
[2024-11-19 12:31:39] Setting payment as processed
[2024-11-19 12:31:39] Waking up
[2024-11-19 12:31:39] Result: SUCCESS
What does "going to sleep" and "wake up" mean? Is this from Mollie or RO Payments?
And what can I do to improve this error "Could not resolve host: xxxxxxx.xx"?
Hi,
The "going to sleep" and "waking up" is RO Payments waiting for an answer from Mollie. That is to prevent from telling the user we do not know the status of your payment while it is still processing. This is expected behavior if the customer returns before Mollie.
That the domain name cannot be resolved is another problem, are you running this locally? The domain name should be reachable over the network you are on. Seeing you are using Mollie, you must be running on a site that is internet accessible. So, can this domain be resolved from the server where the website is running from? That is the problem, RO Payments is trying to connect to xxxx.xx but is not getting any IP address.
Kind regards,
RolandD
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I contacted the webhoster. They adviced to increase the TTL to 4 hours. For now case closed :-)
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