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Double emails #85420

Resolved Locked hoks opened this topic Thursday, 15 January 2026 · 5 replies
Author

Hello,

Using ROpayment with RSforms Pro: Joomla 5.4.2, Rsforms Pro 3.4.4 JD iDEAL Gateway, RSForm! Pro 8.5.0

I recieve double emails after a submit. I asked RSforms pro, they think that's caused by the ROpayment plugin. When testing with a form without ROpayment there are no double emails.

I the recieving time of the emails are a but different (guess: after confirming iDeal payment the email proces is triggered again??)
Tue, 13 Jan 2026 01:53:32 -0800 (PST)
Tue, 13 Jan 2026 01:53:51 -0800 (PST)

How to solve?

Regards Michel

Support

Hi Michel,

Emails can be tricky with RSForms so a few questions:

Can you post the transaction log of a payment that sends out the duplicate emails?
Are you using this in combination with the Payment Package plugin of RSJoomla?
You said you are using JD iDEAL Gateway but looking at your Joomla version, I assume you are using RO Payments 9.2.1?

Kind regards,

RolandD

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Author

Hello Roland,

I'm on RO Payments 8.5.0
See attachment
Are you using this in combination with the Payment Package plugin of RSJoomla? -> No, but i see 'System - RSForm! Pro PayPal' is active (not used in the form), i de-published it now.
Regards Michel

Author

Hi Roland,
Please put the ticket on hold!
I accidentally discovered that RSforms Pro also offers an iDeal option. That wasn't possible in the past, which is why I found ROpayment as a solution.
Let me try it out; if that works, I won't need ROpayment in conjunction with RSforms Pro iDeal anymore.
PS: I'll continue using Ropayment for VirtueMart integrations, so don't worry!
I'll keep you updated.
Best, Michel

Author

Hello Roland,

You can close this ticket. I'm now using the iDeal payment method of Rsforms.

Regards Michel

Support

Hi Michel,

Regardless I checked the log anyway because I am curious but it didn't tell me anything about sending emails twice as there is only one line about the emails.

Closing the ticket.

Kind regards,

RolandD

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