Support is online

The description of the material is exported with the wrong encoding #83826

Open Andreysokol opened this topic Friday, 27 June 2025 · 4 replies
Author

Hello, everything worked without problems before, but now, for some unknown reason, part of the text, namely the description of the material, is exported with the wrong encoding. I can't find the cause of this problem.
https://turkeydom.ru/avito.xml

Support

Hello,
Check how the description is saved in database. RO CSVI exports values as saved in database so I am guessing description is saved with wrong encoding in database and that is read is export.

How was the Descriptions added? Were they added manually or by import?

Kind regards,

Tharuna

=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory

Author

Hello, 3 days ago everything was exported normally.
In the database, all the text is displayed correctly. I can't understand what happened

  • Снимок экрана 2025-06-28 в 14.49.23.png
  • Снимок экрана 2025-06-28 в 14.49.59.png
  • Снимок экрана 2025-06-28 в 14.51.00.png
Author

I restored the backup for 06.06.2025 on the test domain and I have the same encoding error, I don’t understand why, maybe something changed at the hosting provider

  • Снимок экрана 2025-06-28 в 18.06.22.png
  • Снимок экрана 2025-06-28 в 18.07.11.png
Support

Hi Andrey,

RO CSVI does not set any specific encoding but Joomla uses UTF-8 for everything. Just thinking, isn't the program that you are reading the file guessing the wrong encoding? Usually in editors you can select which encoding a file should be read in. That is something you can check as well.

Kind regards,

RolandD

=========================
If you use our extensions, please post a rating and a review at the Joomla! Extension Directory

Log in to reply to this topic.